Office Dynamics

JUNE 4, 2014

In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media. It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable!

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media. It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable!

Networking 100

Networking Social Media Etiquette Facebook 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

On The Job

AUGUST 25, 2011

Seems everyone I know -- whether they were harassed on the playground or in the workplace -- has been the target of a bully. But many are afraid to admit another dirty little secret: Bullying is just as big a problem for the adults in the workplace. The problem of workplace bullying is not new, nor is it illegal.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Whether it’s helping you plan a trip together or you need an in-depth training session on TRAVO.com, please email us at help at travo dot com. Absolutely.

Travel 100

Travel Administrative Professionals Agencies International 100

Office Dynamics

SEPTEMBER 28, 2015

Save your company money wherever you can. Remember, if you have to do something over, you are costing your company money. When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Focus on what you can do today.

Training 100

Training Promotion Skills Learning 100

BMT Office Administration

OCTOBER 4, 2022

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. That actually is a selfish gesture as germs spread quickly in the workplace.

Etiquette 100

Etiquette 2007 2008 Travel 100

Office Dynamics

MARCH 12, 2015

You have to show your executive and business owner how investing in your development will benefit them or the company. It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

APRIL 3, 2017

It is really important to set healthy boundaries in the workplace. Thousands of employees tell me they can’t attend training because their company won’t pay for it. While I didn’t read every page, I certainly gained perspective. This is a strategy anyone in any profession can use. Set healthy boundaries. Thirst for knowledge.

Assertiveness 203

Assertiveness Administrative Professionals 2017 Gifts 203

Office Dynamics

MAY 29, 2018

Recently the company Gillie had been working for was going through a merger and she was no longer going to have a position. Learn business etiquette and protocol. She told my assistant, Melia, that she had very good news to share with me and I would be delighted. Melia gave me the message and I immediately called Gillie.

Administrative Professionals 188

Administrative Professionals 2018 Resume Etiquette 188

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. That actually is a selfish gesture as germs spread quickly in the workplace.

Etiquette 100

Etiquette 2007 2008 Travel 100

On The Job

DECEMBER 26, 2007

It's obvious that e-mail is here to stay, yet you say few companies really educate workers about how and why to use it. We can’t leave the training up to companies alone. Likewise, schools — including colleges and universities — should incorporate e-mail training into their courses. No, there are other reasons.

Cubicle 100

Cubicle Etiquette Salary Training 100

Office Dynamics

DECEMBER 15, 2016

You’ve seen the looks on your employees’ faces when they all open the exact same pencil set or company tote bag and you don’t want to repeat that ever again. The question is, how do you find something personal, but still workplace appropriate, for each individual employee?

Gifts 100

Gifts Holidays Restaurants Travel 100

Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace. Therefore, it’s relevant.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Professional Assistant Blog

MARCH 20, 2008

Today’s assistants are computer savvy, smart and up-and-coming, and consider themselves professionals in the workplace. Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

OCTOBER 14, 2008

I previously wrote an article on Charities in the Workplace and have seen an increase in the participation in charities at offices I have worked in. One office I worked in together sponsored a child as a workplace charity project. We all participated by writing to our sponsored child and contributed money towards supporting her.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

JULY 12, 2010

Lynn was in good company as some notable winners of the 2010 Stevie® Awards included: - Executive of the Year: Lawrence J. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Morgan Chase & Co. Lynn has worked at HPTI for 8 ½ years and was thrilled to be recognized at this level.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. (for Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. You want your staff to be positive when recommending your company and working with customers.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Laughing all the Way to Work

JANUARY 31, 2010

The cards are all made with recycled paper and you can even include a gift if you like and this company will send it off for you. It is an American based company and I am in Canada, but the cards I sent were all received within a week. To send to clients of your company. What a convenient way to send cards.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 6, 2009

does the company have random drug testing. ? One of the biggest issues surrounding substance abuse in the workplace are the lies required to keep up the front that everything is ok. Most alcoholics are under the perception that no one notices and that they are very clever in hiding their drinking. This is one way to snag folks.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. Under My Favourites, I have added a Meeting section with some useful sites and combined many of my travel related links under one title simply called Travel. Holidays Humour "A cheerful heart is good like medicine."

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Other customer service managers (typically those in larger companies) spend most of their day working on big initiatives and customer service strategy. This is a valid point as well. Focusing on strategy.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Laughing all the Way to Work

FEBRUARY 27, 2010

When I looked on Google different companies were calling it different things, but PowerPoint Remote or Presentation Remote does help. After reading the article on the "remote clicker", which is what I used to call it, I asked John in the cubicle beside me. We looked in a catalogue and found it. It's called a Presentation Remote.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or This is the time you need a lot of positive self talk.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

MAY 31, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100