Service Untitled

FEBRUARY 14, 2013

In a story posted by industry marketer Advertising Age, the “geniuses” will be salaried personnel who will walk around BMW showrooms with iPads and provide interested browsers with information about specifications and features. Possibly Related Posts: Is British Airways providing better customer service or are they stalking you?

Customer Service 40

Customer Service Salary Google Expenses 40

Service Untitled

JANUARY 3, 2013

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. And to Shaea’s credit, the caller did purchase a pair of Ugg boots.

Customer Service 40

Customer Service Interviewing Phones Purchasing 40

Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

Customer Service 40

Customer Service Phones Monster Email 40

On The Job

APRIL 13, 2016

Most companies realize that customer emotions are key in purchasing decisions or brand loyalty, but it’s something based on gut reactions with little data or science to back it up. For customer experience gurus, however, this can be a bit frustrating. How can they leverage customer emotions?

Purchasing 100

Purchasing Customer Service UPS 100

Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

Customer Service 40

Customer Service Gifts Purchasing Environment 40

Service Untitled

APRIL 15, 2012

Apparently the dinner order wasn’t to the satisfaction of one very nasty gentleman, and as he raised his voice and insulted the young server, everyone in the restaurant and bar area turned around almost snarling with disdain aimed toward the rude customer. So does getting angry and raising your voice get one better customer service?

Customer Service 40

Customer Service Restaurants AT&T Expenses 40

Service Untitled

JULY 9, 2012

British Airways has initiated a new customer service program called “Know Me.” ” The search system to be employed will also be able to pull up information about a customer’s previous travel arrangements, prior complaints, meal requests, and Executive Club status. Customer service for Web users?

Customer Service 40

Customer Service Restaurants Google Travel 40

Service Untitled

AUGUST 21, 2012

Whereas the smaller Ace Hardware organization who has always been customer-centric towards the homeowner and known for their exceptional customer service, the larger companies have now joined in to improve their own customer service scores. photo by: Neubie.

Customer Service 40

Customer Service UPS Training Budget 40

Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

Customer Service 40

Customer Service Purchasing Training Budget 40

Service Untitled

OCTOBER 17, 2011

How many of us really take the time to sit down and Google all of the information we need to make a formal complaint when a business treats us poorly? Still imagine all the damage this entire bad customer service experience has had on the business. Some organizations seem to have misplaced the concept of customers first.

Customer Service 40

Customer Service Purchasing Cubicle Social Media 40

Service Untitled

SEPTEMBER 21, 2011

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Then there’s the angry factor associated with a customer being dismissed. So what should an organization do?

Customer Service 40

Customer Service Phones AT&T Stress 40

Service Untitled

NOVEMBER 17, 2010

While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly. At a local.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

Service Untitled

APRIL 23, 2011

Sometimes companies just need to say “no.&# Organizations can’t honor every customer request not to mention that companies do not have unlimited resources even making it possible to never have to say “no.&# When a customer or client has all the information on hand, it helps them to rationalize.

Customer Service 40

Customer Service Negotiating AT&T Purchasing 40

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. And what’s more interesting is that when you visit the store or buy something from the company’s store or website, many of these things are apparent. For example: Easy access displays. Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 4, 2010

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? Your company name or your personal name? So have your purchased your name as a URL?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?

Customer Service 100

Customer Service 2009 2008 2010 100

Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves.

AT&T 253

AT&T Environment Travel Restaurants 253

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. Reading your post reminds me of what we deliver at the company I work for. It is quite an experience.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Looking forward to more great content!

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

OCTOBER 15, 2013

.” Dell’s social media 10,000 employees are tuned into more than 25,000 conversations about Dell every day claiming the more information gathered, the better the company will be able to deliver the precise products and services customers want. Can personal customer service survive in a digital world?

Social Media 40

Social Media Customer Service 2005 Twitter 40

Make or Break Moments

JANUARY 7, 2010

Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered. People make the company. It isn’t the name over the door.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. But I had a passion for making a difference and it is that same passion I bring to my own customers. All inspired by Seth Godin.

Customer Service 100

Customer Service 2010 2009 2008 100

Service Untitled

OCTOBER 25, 2011

The real estate company I work with in South Florida has one of the most progressive software programs relevant to the ever-changing scope of real estate prices, inventory, and customer service. So how does a company ensure the best people for the job? Long term success depends on the quality of the team and their skills.

Customer Service 40

Customer Service Purchasing Skills Management 40

Make or Break Moments

MAY 11, 2010

The company didn’t come to the customer. The customer went to the company. The company had “set me and forgot me.&# I wasn’t a squeaky wheel and so apparantely didn’t warrant attention. So this week I did the same thing. People loved that. Thanks for the great post!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Tips From T. Marie

DECEMBER 30, 2014

Hiring a company to write content for you or to cull content from other places and rework it slightly for your purposes just doesn’t cut it anymore, and don’t you dare let anyone tell you that it does. It was so much easier to purchase content or re-post someone else’s content with scant changes. Customer Service Goes SOCIAL.

2015 100

2015 Social Media 2014 Customer Service 100

Service Untitled

SEPTEMBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? The customer retains that brand loyalty and re-purchases or re-uses that product or service.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

JULY 16, 2012

The book was written by Kristin Zhivago, a Revenue Coach and worldwide speaker who helps CEOs and entrepreneurs understand what customers really want and how they want to buy. In a nutshell, Roadmap to Revenue helps us understand the customer-centric instead of the common company-centric mindset.

Customer Service 40

Customer Service Purchasing Social Media Interviewing 40

Service Untitled

OCTOBER 5, 2011

The scanner stopped at the wine purchase to ascertain if I was old enough, the scanner wouldn’t honor my coupons, and a mix-up on the type of tomatoes I purchased scanned the wrong price. Here in South Florida, Publix’ customer service includes someone always willing to help customers load their groceries into their cars.

Customer Service 40

Customer Service Purchasing AT&T Management 40

Small Business Labs

DECEMBER 16, 2014

  Cloud tools from companies like Zenefits (HR administration), Intuit (QuickBooks Online), Nimble (CRM) and others are not only simplifying business processes; they’re allowing workflows to be reimagined and reengineered – saving time and money and creating new ways of working.     3. 2015 Economic Trends.

2015 100

2015 Payroll Finance Skills 100

Service Untitled

NOVEMBER 19, 2010

So as a seasoned shopper, I look to the companies I trust. If a company can’t figure out the difference between “affect&# and “effect&# or “wrote&# and “written,&# it doesn’t inspire my confidence. I want information about the business. photo credit: SoWa Sundays.

Holidays 40

Holidays Customer Service Social Media Confidence 40

Small Business CEO

SEPTEMBER 6, 2013

These are all huge reasons to leave a site – and although your payment may be accepted, you might never receive your purchase. Avoid “free” products that need your credit card information to get. If a site is advertising these companies, it should mean they have good reviews with each company. How about spelling errors?

Credit Card 40

Credit Card Purchasing 2007 Customer Service 40

Service Untitled

JANUARY 31, 2012

It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer. We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook.

Customer Service 40

Customer Service 2011 Purchasing Twitter 40