Remove Company Remove Customer Service Remove FAQ Remove Purchasing
article thumbnail

7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

article thumbnail

What Is a Good NPS Score?

Success

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. The first group spreads positive information about your company. Companies use the system across any aspect of their enterprises, too. She loves it and makes other higher-end purchases.

Promotion 203
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

VA Industry Leaders: a conversation

Loosely Speaking

While we were both unhappy in our corporate jobs (I was a purchasing agent for a local fresh seafood distributor), I was the main breadwinner with all the benefits, so initially I was surfing the Web trying to find something my husband could do. I was a partner in an alarm company that we sold. Well, that was the thought anyway.

2008 100
article thumbnail

Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customer service. Most of the time I search the company and if it is not on the web then might not be credible. URL please?

2010 40
article thumbnail

Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

I guess it depends on the circumstances and size/importance of the purchase. I may buy from someone or some company I don’t like–or don’t even trust in certain arenas–if I trust that what I’m buying will satisfy a particular need. Liking the author doesn’t factor into that first purchase anywhere.

2010 40
article thumbnail

Fear of Success | Men With Pens

Men With Pens

The reason I was willing to confess was because I realized I was putting a client relationship at risk – and because I cannot abide bad customer service, I also realized that I needed to address this issue. But I believe there’s a place for healthy skepticism, when reading some of these “living your dream&# stories.

2009 40