Company Credit Card Survey Training 
Service Untitled
APRIL 14, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.
Service Untitled
FEBRUARY 10, 2011
Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. So what makes a company really shine? photo credit: jurvetson.
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Service Untitled
JULY 7, 2010
The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. At a local.
Service Untitled
APRIL 16, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.
Service Untitled
OCTOBER 15, 2010
I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card.
Service Untitled
FEBRUARY 27, 2012
Now this is where surveys commonly get confusing. Surprisingly small banks and credit unions only lost 0.9 Of the 50 percent of customers surveyed who changed banks, they also claimed poor customer service then became the final straw that broke the camel’s back. percent of customers compared to 8.8
Service Untitled
APRIL 22, 2013
Customer service has to become part of a company’s culture and with the ease and ability of finely tuned humans, these valuable employees must be able to make decisions on service at the very time it is needed. It’s only been eight hours, and during that time the company was closed for the evening.
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