Remove Clothes Remove Etiquette Remove Presentation Remove Survey
article thumbnail

Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

In order to gain a customer’s loyalty, the brand has to be trusted and presented as trustworthy, competent, efficient, and intelligent. For instance, let’s take the example of the successful clothing company Patagonia. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Chief executive Bernie Brookes announced he has authorized the refurbishing of eight of the stores to include profound improvements in the visual presentation, a new merchandising system, and the improvement of the level of customer service which will dramatically improve team members’ abilities to serve customers.

article thumbnail

Don’t call them complaints – call it “feedback”

Service Untitled

manager of The Limited, a clothing store, that kind of statement translates into telling a customer you don’t care they’re unhappy. Mistakes do happen, but I thought discretion was the better part of my sales presentation.&#. See what you think: Don’t ever say, “I’m sorry that you feel that way.&#