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Can Facebook emotionally manipulate customer service?

Service Untitled

Indeed it did, and showed more negative reactions to the negative news and of course, the opposite with happier news and more positive posts. The concept of customer service hasn’t really changed; the customer wants what they paid for, they want it to be a great product or service, and they want it when they want it.

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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Counting down holiday shopping days: Great customer service needed

Service Untitled

Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense. What we don’t like however, are problems with the merchandise or services we purchase. Here are the top three: Be enthusiastic when customers enter your store.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service.

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Rebecca Minkoff: ‘I Never Set Out to Be a Rule Breaker’

Success

My clothing and accessories have been spotted on the most stylish women around the world and across social media. Should you be an accountant and crunch numbers all day because it will pay your bills, or should you look for a customer service job that will put your gift of gab front and center?