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The Seven Things I Love About Social Media

Make or Break Moments

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple. Tag you are it!

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These Asian American Entrepreneurs Celebrate Their Chinese Heritage While Feeding America’s Appetite for Chinese Street Food

Success

XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service. Xiao Chi Jie still operates one small counter service fast casual restaurant in a mini food court with communal seating, but their direct-to-consumer business brings in 10 times the revenue. “We

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Pre Budget Report: Labour Darling Plays Class War Trump Card

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Early indications via twitter and other online social media is that more and more people thinking about leaving the UK to set up shop abroad.

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How Zappos Affects Your Customer Experience

Customers Rock!

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it.

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Silence is Deadly

Make or Break Moments

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.

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Make or Break Moment: Your Elevator Pitch

Make or Break Moments

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.