Make or Break Moments

JULY 14, 2010

It is possible to see our economy’s recovery dependent on resuming that primary purpose of a business: to create customers. Jay Izenman • This is it, Answer the phone!! There is no better thing to build a customer relationship then answering the phone, getting back to people and just making them feel wanted as a customer.

Customer Service 100

Customer Service 2009 2008 2010 100

The Office Professionals Place

AUGUST 13, 2009

Enhance your resume and get the Microsoft Office Specialist (MOS) certification or Microsoft Certified Application Specialist (MCAS). A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially. Get the knowledge you need. Good Communication Skills This goes without saying.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

Laughing all the Way to Work

APRIL 5, 2010

That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. So what can you do when your boss is ruining your perfectly scheduled calendar? Internal meetings can usually be changed more easily so start there.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. State the purpose of the meeting in the calendar appointment as well as who will be at the meeting (i.e. Enter it in calendar. Meeting with Mr. Brown and Ms. If it is an internal meeting, has a meeting space been booked?

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. Minute taking made easier. Dealing in real time.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 29, 2009

Polish up the ol resume It is all right to send your resume out and see what kind of response you get. In this new age of not doing anything more than a quick spell check on documents, make sure you do not have any spelling mistakes in your resume. Job satisfaction is important. They are interested, now what? 411 Look Up 411.ca

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

FEBRUARY 24, 2009

Make sure your resume is up to scratch: Your resume should list your skills, your experience in working as a virtual assistant, and any other capabilities that you think potential employers are looking for. Alternatively, you can list yourself with other online placement sites as well. Minute taking made easier. Dealing in real time.

Time Zones 100

Time Zones IAAP Resume International 100

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

JUNE 14, 2009

My favourite to-do list is a calendar timeline so I can see at a glance where I am at and what I need to do to get there. It is simply using an on-line calendar with space on each day to enter what needs to be done. To generate a calendar in Word 2007, click on the Office Button (in the top left-hand corner). No surprises!

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

APRIL 17, 2010

I had to be prepared and have all the cleaning products I was going to need to finish the job, but if I did have to go and get something, I had to resist starting on something else and return right back to the task at hand. But I did it by keeping a notepad by the phone and each time I started a task I would write it down.

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

Once you log on click on the tab Productivity and you will see on the right Templates. Click on that and you will find a wealth of templates from a resume, cover letter, minutes, agenda and many others. Whoever had the idea to put the templates on their site should pat themselves on the back. Minute taking made easier. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

If it is a big project I use a calendar and write down all my required to-dos on the dates I need to get them done to make my deadline. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 24, 2009

To set a recurring 9-5 meeting (as opposed to clicking all-day meeting) I dont like the all-day meeting settings as they are out of sight at the top of the calendar and easily missed. His calendar then shows blocked time and nobody misses seeing that he is away. Your bosses calendar will now show Monday to Wednesday blocked from 9-5.

2007 100

2007 Time Zones IAAP 2003 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

My boss likes me to print his weekly calendar on Monday so he can see at a glance what he has for the week so I clip that to the front of the folder. I then print his daily calendar and slip that in the left pocket of the folder and on the right side I put everything he will need for the day. I do this for each day of the week.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. Minute taking made easier.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 10, 2008

If that is not happening, schedule yourself in their calendar. Keep up to date on their calendar and look ahead to see what is coming up and what your boss might need to prepare for that. Keep up to date on their calendar and look ahead to see what is coming up and what your boss might need to prepare for that. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? I thought I would pass this tip along in the event you find yourself wishing you could take your words back. Minute taking made easier.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ▼ January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 12, 2010

It was an exciting night for HPTI as Jonathan Goodnight was also awarded Technical Professional of the Year and they were finalists in ten other categories, including Best Recognition Event, Best Corporate Communicator, Best Product Developer and Corporate Social Responsibility Program of the Year. Morgan Chase & Co. Dealing in real time.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

DECEMBER 28, 2009

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ► January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JUNE 4, 2010

It is frustrating to the rest of the team because they are trying to meet certain goals and when there is a problem it takes time away from the manager who has to deal with it, but also the whole team as they see the time ticking and production at a standstill. You might be surprised at the results. Now go build some sandcastles together.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" January 19, 2009 Patricia Robb said. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? The meetings were stress free and I was able to depend on my checklists and templates. You can be sure I have checklists for that as well.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

DECEMBER 17, 2008

Be professional on the phone and greet people who come calling, but not everyone needs to get in to see the boss. As long as the end product looks good, at times we have to be creative to get there. Try to anticipate the need so you can have the file or the answer your boss needs, before he or she even knows they need it.

Time Zones 100

Time Zones Filing IAAP 2008 100

Laughing all the Way to Work

DECEMBER 12, 2009

Sometimes e-mail is not the best way to communicate and it needs to be followed up by a phone call or face-to-face short meeting. INCOMING MAIL: As with e-mail, you should read the letter to see if there are any action items for your boss (or yourself) and diarize them or put the appropriate dates in the calendar. Dealing in real time.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. It is usually a business I am interested in and I want to know when new courses or products are offered. September 21, 2009 Patricia Robb said. Oh, I agree. Dealing in real time.

Fax 100

Fax Time Zones IAAP 2009 100

Laughing all the Way to Work

MAY 31, 2009

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ► January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

APRIL 22, 2009

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ► January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

AUGUST 1, 2010

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. I just make a note for each account whether it's our purchasing page, our network software products, or websites i need to access for various reasons and put my user name and password on the note as well as the website address.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

MARCH 20, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ► January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? GET TO KNOW YOUR CO-WORKERS. We are not an island. Dealing in real time.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JANUARY 19, 2009

The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? I have found them to be really helpful. Minute taking made easier.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2009

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ► January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

FEBRUARY 27, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time. When your voicemail goes awry. ► January (5) Taking the time to acknowledge someone and say tha. 411 Look Up 411.ca

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100