Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

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Success

MARCH 15, 2022

Customer acquisition is king. Right now you might be wearing five hats, such as for operations, accounting, customer service, collections and human resources. Are there other crucial activities, such as an implementation meeting or training? To succeed, you need to embrace selling as Priority One. You’re busy.

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2014 Customer Service Calendars Confidence 239

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 training , what skill is most needed by virtual assistant , www.virtual-2010.com So let’s do BOTH!!

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2010 Training Skills Social Media 100

Andrea Kalli

MAY 14, 2010

PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price. Enroll today and receive two high calibre training programs at a $150 savings! Feel free to grab the code below.

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Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 training , what skill is most needed by virtual assistant , www.virtual-2010.com So let’s do BOTH!!

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2010 Training Skills Social Media 100

Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

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Make or Break Moments

SEPTEMBER 20, 2010

Interviewing Calendars Training Customer Service Customer Service More >> function loadScript(url){ var e = document.createElement("script") e.src = url e.type="text/javascript" document.getElementsByTagName("head")[0].appendChild(e) Tags: Customer Moments.

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Make or Break Moments

APRIL 20, 2010

You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.

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Social Media Customer Service 2010 2009 100

Office Dynamics

APRIL 2, 2015

Excellent calendaring skills. Customer-service focused. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent time management skills. Good listener. Professional presence. Keeps delicate information private. Political knowledge. Anticipation of needs.

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Make or Break Moments

MARCH 9, 2010

They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

Customer Service 100

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Success

DECEMBER 21, 2022

Attend training. Start today by identifying areas for improvement, looking for training opportunities in your field and signing up for seminars and webcasts, reading or listening to personal-development material, seeking out people you would like to emulate and approaching those you’d like as your mentors. Do something that scares you.

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Make or Break Moments

AUGUST 3, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts. Enjoyed the read!

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Make or Break Moments

MAY 24, 2010

If we communicate effectively, train appropriately, encourage and praise regularly it helps them do right for the customer. Absolutely. They want it right the first time and if we mess us – they want us to make it right. Without a doubt. We mustn’t forget those that make it possible for us to do right.

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Make or Break Moments

APRIL 19, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?

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Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect

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Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JUNE 16, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

APRIL 19, 2010

If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.

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Make or Break Moments

AUGUST 7, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

APRIL 17, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 19, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Gifts Customer Service 2009 2008 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.

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Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.

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Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

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Make or Break Moments

AUGUST 18, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 14, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

JUNE 12, 2010

In almost EVERY instance – the discussions weren’t conversations, they were links to articles, sales pitches for training sessions, products and webinars. I wanted to write a blog post for my home based business blog and so went into my LinkedIn groups for home based business owners to see what current buzz I would find.

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Social Media Customer Service 2009 2008 100

All Things Admin

JUNE 23, 2021

Customer service. Review calendars and compile date and time options. Review calendars and compile date and time options. Review calendars and compile date and time options. This article first appeared in Executive Support Magazine, a global training publication and must read for any administrative professional.

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Agenda Equipment Administrative Professionals Calendars 90

Make or Break Moments

MARCH 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 8, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

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Make or Break Moments

JUNE 4, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 2, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Social Media 100

Social Media Customer Service 2009 2008 100