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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Zoe Ellis Moore Founder of Spaces to Places | Navigating the Changing Needs of Today’s Professionals: Trends in the Flexible Workspace Industry

Allwork

What you’ll learn Discover the latest trends in the flexible workspace industry and stay ahead of the curve. There’s so many different niches and it does depend on budgets and different things like that as well. It’s like that work relationship about the office is about a lifestyle choice.

AT&T 226
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Introducing the SUCCESS 125

Success

Suz Amaro is the creator of the Vivesmart, a philosophy and ecosystem that accompanies more than 300 business owners to build a more productive and happy lifestyle. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic.

Mentoring 312
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Top 5 Tips for Using Technology for Marketing

The Small Business Blog

Learn how to use publishing software and create eye-catching promotional material. This is the best way to expect a higher return on investment on your advertising budget. Test the whole thing: Large corporations have a huge advertising budget to play and experiment. Small businesses can not afford that.

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Small Business Checklist: Business Costing | THE SMALL BUSINESS BLOG

The Small Business Blog

Budget – create a budget and put it in your cash-flow. Cash-flow – compare your cash-flow fore-cast with the actual numbers on a regular basis and learn from it, it’s not about being spot on, but about knowing what happened so you can control it. Digg Furl Netscape Yahoo!

2007 100
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Q&A: What do you think the key factors are for small business.

The Small Business Blog

The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. With my focus on micro business, it is imperative to get customer service right since it is often the main differentiator to bigger and/or cheaper competition.

2008 100
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Why Your Small Business Needs A SWOT

The Small Business Blog

If an area such as accounting is your weakness, rather than wasting time learning the skill it may be more cost-effective and time efficient to outsource the service. I have a book coming out this summer, Branding Basics for Small Business: How to Create an Irresistible Brand on Any Budget that addresses this and more.

2007 100