Benchmarking Customer Expectations - What’s the Right Yardstick?
Small Business CEO
JANUARY 25, 2010
When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? Their accounting firm probably makes it easy, and can take a message or route the call to the desired accountant’s back up. * Make budgeting easier. Think about it.
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