What to Do When You Have to “Fix and Polish” a Message
Office Dynamics
JUNE 1, 2018
Suppose your supervisor emails you a message that says, “Fix the attached” or “Polish this piece.” For example, if it’s a letter to a credit card company about a dispute, make it clear what you want, e.g., future credit or a refund. What does it mean to fix or polish a business message? Where does it fall short?
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