Service Untitled

JUNE 8, 2010

The book emphasizes that satisfying customers is not complicated. Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. The book provides practical information for customer service employees. We’ll Pick You Up.&#

Customer Service 40

Customer Service Staples Etiquette 2010 40

Office Dynamics

AUGUST 2, 2009

I was happily amazed at the number of attendees who already knew of me through the Office Dynamics web site, Monday Motivators ezine , and already owned copies of my books. A few even told me they use the material and chapters from the books to write their developmental goals or for their annual reviews. What a great idea!

IAAP 100

IAAP Staples Training Goals 100

Office Dynamics

AUGUST 2, 2009

I was happily amazed at the number of attendees who already knew of me through the Office Dynamics web site, Monday Motivators ezine , and already owned copies of my books. A few even told me they use the material and chapters from the books to write their developmental goals or for their annual reviews. What a great idea!

IAAP 100

IAAP Staples Goals Training 100

Make or Break Moments

MAY 7, 2010

Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Stephanie LH Calahan

MAY 13, 2011

You can easily track personal and business finances, quickly see the profit/loss of the business, create invoices, review financial reports, import data AND easily transfer information to Turbo Tax (another program I'd recommend!)             Peter Coombs FRONTLINE Training & Consulting.

Credit Card 100

Credit Card Google Docs Dropbox Filing 100