Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company.

Networking 100

Networking Social Media Etiquette Facebook 100

Professional Assistant Blog

AUGUST 28, 2008

Home About Me Advertise Clock In The Right Time Zone: Booking Meetings in Microsoft Outlook By The Professional Assistant on Thursday, August 28, 2008 Filed Under: Meetings , MS-Outlook , Organize , Productivity , Travel D o you need to book meetings for your manager(s), but most meetings are all over the country or even internationally?

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

On The Job

DECEMBER 6, 2013

So using a 1950s etiquette book called “Betty Cornell’s Teen-Age Popularity Guide,” Van Wagenen began to follow advice such as being yourself, not putting on “airs” and treating everyone with the same kindness. The advice not only helped the teen become more popular, but the chronicling of her efforts garnered her a $300,000 book deal.

Etiquette 100

Etiquette Holidays Promotion Email 100

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

For example, I set up a sales dial-in call with about 40 people from every continent on the call. For example, I’ve been working on this one client who wants a 30 minute call with my CEO and two of his direct reports, her CEO and one of his direct reports. Any books or reading up on this would be helpful too please.

Attire 40

Attire Etiquette Clothes Time Zones 40

BioTeams

JUNE 30, 2020

So how do you stay focused for example in a Zoom meeting where, in aggregate: There are many participants, some with virtual backgrounds, fancy workstations with a tonne of books (or even those dialling in wearing their pyjamas). Max Bhanabhai is a bioteaming practitioner, author, strategic innovation and change management consultant.

Agenda 69

Agenda Collaborate 2020 Etiquette 69

BioTeams

MARCH 11, 2020

Ultimately this leads to effective team communication etiquettes in virtual settings, more of which can be read here. Taking care of business is all about getting things done for example whereas grooming is about nurturing strong relationships through trivia and small talk.

Environment 59

Environment Collaborate Etiquette Forms 59

Office Dynamics

DECEMBER 5, 2016

What are your top 3 recommended books for assistants? – Digital portfolio (including examples from Jasmine). Is it okay to gift up in the office (give your boss a gift)? Is it appropriate to wear a skirt above your knee when you’re over the age of 55? Please share your recommendations in the comments below.). Not Just An Admin.

Gifts 100

Gifts Facebook Goals AT&T 100

Professional Assistant Blog

MARCH 27, 2008

Click on the arrow down button right beside the "New" button, then click "Distribution List" Here you can either "Select Members" or "Add New" Select Members is used to find contacts that are already in your address book. Add New, of course, would be used to add a brand new contact.

UPS 100

UPS 2008 Cubicle Microsoft Outlook 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. For example, addressing the Minister of (insert govt agency here) is it Honourable so and so or Mr. or Ms. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 1, 2010

As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. Their book called “Who’s Your Gladys? The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

OCTOBER 20, 2007

It is my time to wind down and read a book or just shut my eyes. For example you should discuss these: Singing, humming or other distracting noises, smoking, drinking coffee or any liquids and eating Plan ahead for pit stops What happens if you want to take a detour? The Wheels on the Bus go Round and Round.

Etiquette 100

Etiquette Phones AT&T Forms 100

Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Booking Notebook. When I entered every card into Outlook, I ended up with an address book full of strangers. The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

OCTOBER 22, 2010

Let’s begin with the classic example of Toyota. Another example goes back to the 1982 deaths of seven Chicago residents after ingesting Extra Strength Tylenol. According to Stephen Fink’s book entitled Crisis Management , the company regained 98 percent of its market share it had before the Tylenol deaths.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Laughing all the Way to Work

JANUARY 31, 2009

You would be surprised how many misspelled words get in there by mistake; for example, instead of pressing Change you press Add to Dictionary when you are going through your SpellCheck. I finally had a chance to sit down and read your book over the holiday. Excellent material! Congratulations on this achievement/labour of love!

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Office Dynamics

MARCH 12, 2015

Here is an example of a worksheet Office Dynamics put together outlining the topics we are covering at our 22 nd Annual Conference for Administrative Excellence as a tool assistants can use to give to their executive. Start a book club during your lunch hour. I started an administrative book club where we met once a week.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. If you’re a manager, are you setting a positive example of service for your staff? What do you think?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Service Untitled

SEPTEMBER 9, 2010

Take the worst examples that could happen, and practice different solutions. Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. I always suggest role-playing; it’s fun and effective. photo credit: PinkStock Photos!

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

JANUARY 29, 2010

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

NOVEMBER 7, 2009

For example, "Further to our conversation this morning, attached is a template letter that should meet your needs." For example, "Please send me the following information: - A photocopy of Ms. I finally had a chance to sit down and read your book over the holiday. What do you want? Next, state the purpose of your e-mail.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 29, 2010

Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do. Be an example for employees. The top three companies make their employees feel like the workplace is an extension of home; being treated like members of a large family.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. For example: Easy access displays. You can try out almost everything on the floor at B&H.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

AUGUST 24, 2010

Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. We can define perks as anything extra we receive that were not in the original agreement. As customers, we just all need to know how to ask for them.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Laughing all the Way to Work

JANUARY 31, 2010

The art of saying thank you can sometimes get lost in our busyness, but here are some examples of times it would be nice to send a card from work: To thank presenters who speak at your workplace. I finally had a chance to sit down and read your book over the holiday. What a neat idea for businesses too. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

FEBRUARY 19, 2010

Founded by George Jenkins in 1930, a man who led by example instilled a sense of pride among the associates. Awarded one of the top companies in Fortune’s list of “100 Best Companies to Work For,&# Publix ranked higher than any other supermarket. Corporate culture has played a huge part in the success of the company.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 7, 2010

For instance, let’s take the example of the successful clothing company Patagonia. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. We want favorable behaviors from companies.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

JULY 30, 2010

Here are a few examples: Membership programs provides special incentives. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

In one example, a reporter told of shopping at the store in order to buy a new iPod. photo credit: Xhanatos Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. Let’s see how companies rebuild tarnished reputations.

Customer Service 40

Customer Service Clothes Etiquette 2010 40