Service Untitled

OCTOBER 8, 2010

Advantages of using customer loyalty programs I was just at Petco to buy dog food, and. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

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Customer Service Etiquette 2006 2009 40

Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

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Customer Service Etiquette 2008 2009 40

Service Untitled

MARCH 20, 2009

Leave a Reply « The Disney Experience Difficult to Understand Customers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

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Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer retention strategies to boost your business Cheryl August 12, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences 1 Comment Making that first impression in business with the appearance of your web site, the decor, the (..)

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Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 14, 2010

This past Christmas, I was not able to book tickets for a major event I wanted to see, and often times the prices on hotel and travel are far more expensive than if I booked them myself. The downside of the Platinum card centers around the travel and concierge services.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

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Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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USPS Customer Service Etiquette 2006 40

Service Untitled

AUGUST 6, 2009

Leave a Reply « PayPal Makes It Easy Evaluating the Evaluators » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Customer Service Etiquette Business Cards 2010 40

Service Untitled

SEPTEMBER 13, 2010

» Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create a vision for excellent customer service (..)

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Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 18, 2010

Leave a Reply « How to be a service oriented real estate agent How to diffuse an angry customer » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will (..)

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Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 30, 2009

Leave a Reply « Respond to Feedback Rewarding Volunteers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback (..)

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 1, 2010

Their book called “Who’s Your Gladys? &# video series of customer service “quick tips.&# The quick video-clips are ideal for staff meeting openers, weekly mini-courses, or tools for reinforcing an already great customer service culture. Visit the video launch page for special offers at www.whosyourgladys.tv.

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Customer Service Etiquette Social Media 2010 40

Service Untitled

MARCH 10, 2010

All of the writings are entered into an unedited book and distributed to the staff. Every year each employee is required to write a short essay about the culture of the company. It is a place where employees want to come to work.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 25, 2009

Leave a Reply « 6 Ways to Make Your Meetings More Productive Creating Service in Stereo » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after (..)

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 17, 2009

Keep It Simple Stupid is tried and true… Leave a Reply « Call for Post Ideas Built-in Simplicity » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they (..)

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

OCTOBER 20, 2010

Leave a Reply « Make it a real customer experience Branding is built on trust » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service 2010 Etiquette 2006 40

Service Untitled

OCTOBER 4, 2010

Leave a Reply « Customer service representatives who help their communities Customer Service Week celebrates the best of the best » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look (..)

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

MARCH 3, 2010

Leave a Reply « Broadband provider Eclipse praised for customer service Wachovia delivers positive customer service » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your (..)

2010 40

2010 Customer Service Etiquette 2006 40

Service Untitled

FEBRUARY 26, 2010

» Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create a vision for excellent customer service (..)

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

SEPTEMBER 23, 2010

Leave a Reply « Starbucks kicks customers out in New York storm Interview with Doria Camaraza from American Express – Part 3 of 4 » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look (..)

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

photo credit: Xhanatos Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. It will be interesting to observe, especially after the last comparison of Myer customer service was compared to a Kmart level of customer service.

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Customer Service Clothes Etiquette 2010 40

Service Untitled

MAY 26, 2010

Guest Writer Bio: Lori Jo Vest, co-author of the bestselling book “Who’s Your Gladys? If you’re a manager, are you setting a positive example of service for your staff? Have you defined your corporate mission, values and culture?

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

APRIL 29, 2010

The airline company must display a customer service plan as recommended by the DOT which clearly outlines the company’s policy for such services relating to over booking, baggage handling, customer compliance and other issues that might apply to passengers.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

According to Stephen Fink’s book entitled Crisis Management , the company regained 98 percent of its market share it had before the Tylenol deaths. Initial autopsy reports confirmed that the capsules had contained deadly cyanide. So what do these examples teach us?

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

JANUARY 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Excellent customer service promotes construction business Cheryl January 29, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences , Proactive No Comments Gone are the days when construction companies had so much work lined up (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 4, 2009

Leave a Reply « Accommodate Special Requests Whenever Possible WordCamp San Francisco » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

JULY 7, 2010

» Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create a vision for excellent customer service (..)

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

OCTOBER 25, 2010

Watch criticism, review feedback, and pay attention to marketing successes and failures. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?

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Social Media Customer Service Etiquette 2010 40

Service Untitled

MAY 27, 2010

» Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create a vision for excellent customer service (..)

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

APRIL 22, 2010

Employee hiring key to customer retention » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

OCTOBER 13, 2010

Leave a Reply « It’s all about great customer service The value of roleplaying in customer service training » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff (..)

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

MARCH 15, 2010

Leave a Reply « Tighten your belt on Continental Customer loyalty and Toyota » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Credit Card 40

Credit Card Customer Service 2009 Travel 40