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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

LEADERASSISTANT.COM

This organization helps 30 rural hospitals in Colorado, Utah, and Michigan find collaborative solutions, including resource sharing, to help save its members money to keep healthcare in rural communities local and sustainable. Each review helps me stay motivated to keep the show going! –––

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Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

LEADERASSISTANT.COM

CONNECT WITH CAROLINE Caroline on LinkedIn A couple of Caroline’s favorite resources: Harvard Business Review article about valuing and protecting your time -> Who’s Got the Monkey? LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

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Ep 246: Jared Kleinert – CEO of Offsite

LEADERASSISTANT.COM

@offsite on X Jared’s book, NETWORKING: How to Meet Influential People, Deepen Relationships, and Become a Super-Connector ABOUT JARED Jared Kleinert is the Founder/CEO of Offsite. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

2015 79
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Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

LEADERASSISTANT.COM

Michelle Motz is a highly accomplished and results-driven administrative professional with a knowledge of finance, investor relations, strategy, M&A and Human Resources. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

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Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

2021 86