Books Customer Service Phones Resources 
The Small Business Blog
MARCH 23, 2010
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk hiremyparents.com Great resource for parents and small business finding work. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.
All Things Admin
FEBRUARY 20, 2023
Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. All of the writings are entered into an unedited book and distributed to the staff.
Allwork
JUNE 29, 2023
To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.
Worxbee
FEBRUARY 21, 2022
These are common challenges with working from home, and other freelancers who have done it for years are an excellent resource because they’ve had to come up with solutions for their time-burglars. What if you share a small space and one person needs to talk on the phone while the other needs quiet work time?
Expert insights. Personalized for you.
100 
Let's personalize your content