The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. You can purchase a copy on Amazon.com. He maintains a very friendly tone throughout the book. Nevertheless, I was hungry for more.

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Purchasing Stress Twitter Customer Service 40

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

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Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Service Untitled

APRIL 15, 2011

Let us assume a customer comes into a store to purchase a smart phone. Just suppose however, my mother’s monthly book club friends have convinced her to join the technology age and purchase a BlackBerry OS so she can keep up with her children, grandchildren, and other forward thinking senior citizens.

Medical 40

Medical Purchasing Customer Service Keyboards 40

Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart. She started.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

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Customer Service Purchasing Phones Etiquette 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Make sure to enter the caller’s name, phone number, and/or email address. In a Manhasset store, lights went out during a freak storm.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

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Twitter Social Media Microsoft Outlook Customer Service 100

The Small Business Blog

MARCH 28, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also.

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Budget Training 2007 2008 100

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. There are several factors that play a role in that: listening to the market and developing the right solutions for our customers’ needs, providing excellent customer service, and open, honest and timely communication.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

The Small Business Blog

MAY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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Stephanie LH Calahan

APRIL 27, 2011

  Or, network with a CPA or a book keeper and hand off the book keeping completely!    You can find many qualified book keepers in your community or virtually.    Then, work with them to define a strategy for how you will purchase, implement, and use technology to run your business. 

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Credit Card Forms AT&T Purchasing 100

The Small Business Blog

MAY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

JUNE 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make sure they know exactly how your products and services can help their business succeed. If they are unhappy with their purchases, work hard to repair the relationship between businesses. External Links External Links SynergyOne.co.uk

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The Small Business Blog

SEPTEMBER 19, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk An impartial advice line for people purchasing consumer electronics. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. External Links External Links SynergyOne.co.uk

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The Small Business Blog

FEBRUARY 2, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk As business owners we always strive to make it as easy as possible for our customers to purchase our products or services and another way to further increase sales may be to consider extending credit to customers.

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The Small Business Blog

SEPTEMBER 26, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Enter the details on a form on the Purchases & Sales pages of ‘Cashbook’ to record any invoices to or from your business. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

2006 100

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The Small Business Blog

NOVEMBER 15, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk rich Said on November 27th, 2009 at 12:06 am also try to make it easy for customers to find your products. Ideally about 3-5 clicks to purchase. OnlineOffice: Overview Get the Flash Player to see this player. if a big site, include a search box.

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The Small Business Blog

APRIL 21, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 7 Comments » | Trackback | Share This 7 Responses to “ Takeover Disasters &# Chris Burgoyne Said on April 22nd, 2008 at 9:59 am As a real example to this, I worked for a large UK company who purchased a company based on the culture and sales figures.

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The Small Business Blog

NOVEMBER 11, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Rebecca Said on November 12th, 2007 at 10:58 pm As I said on the phone last week, I think it’s amazing you do this. Rebecca As I said on the phone last week, I think it’s amazing you do this. External Links External Links SynergyOne.co.uk

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The Small Business Blog

DECEMBER 14, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2009 100

2009 UPS 2007 2008 100

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge. Customer service is one of the many topics.

Customer Service 40

Customer Service AT&T Policies Expenses 40

The Small Business Blog

JANUARY 29, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This applies to all aspects of your business – for example you could save around a thousand dollars by purchasing a very cheap computer for the office. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

OCTOBER 26, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk At the same time over 60 % of all high street purchases are researched online. If you don’t have a website and a ‘potential’ local customer, looking for your service or product, will not be able to find you. — ST.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

MARCH 17, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2008 100

2008 2007 2006 2009 100

The Small Business Blog

AUGUST 15, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Bad debts – look at your past performance, come up with an average monthly figure and mark your products and services up accordingly. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

2007 100

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The Small Business Blog

AUGUST 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

NOVEMBER 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

OCTOBER 18, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I have known people to go in blindly, purchasing an expensive site, before knowing what their internet strategy is, simply because they are intimidated by technology and a consultant told them that was what they needed.

2007 100

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The Small Business Blog

OCTOBER 17, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Accounting Software Strengths Easy to use by non accountants requiring no previous accounting knowledge and is basically a list of sales and a list of purchases on preset excel spreadsheets. For example, a purchase of petrol. Credit Bank Debit Petrol.

2007 100

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The Small Business Blog

FEBRUARY 12, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I mean, I don’t need certification and i’ve only learned to do home staging business right at home with a little help from a book guide I purchased online. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

NOVEMBER 17, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I would also add that a business owner needs to bootstrap as much as possible right now, and to avoid any large purchases that are not bringing money in the door. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2009 100

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