Books Customer Service Handbook Review 
Success
OCTOBER 5, 2021
Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.
The Small Business Blog
MARCH 7, 2010
Top 5 Tips for Writing a Staff Handbook by Stefan Töpfer on Mar 08, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Make sure you include a disclaimer stating that the handbook is not a legal document. Write a draft version first and get it checked by your lawyer.
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All Things Admin
JANUARY 8, 2024
Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: In a marketing campaign, the workflow includes tasks like market research, content creation, design, review, and publication. These resources can help!
Service Untitled
FEBRUARY 2, 2011
I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? Other choices might include customer service, redesign of the work place, or an enlightenment of a stale, outdated company presence.
Service Untitled
JULY 15, 2010
Service Untitled The blog about customer service and the customer service experience. He begins his book asking the retailer to identify what type of business owner he might be, and breaks down the four personalities to: - Driver : Extroverted, egotistical, project driven, and makes decisions based on results.
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