Books Case Study Customer Service Networking 
Customers Rock!
MAY 5, 2011
I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.
The Small Business Blog
JULY 30, 2010
Build your own network! by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. John needs business owners to use as case studies and some ‘from the trenches’ advice on starting a business like yours. John Needs YOU!
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Customers Rock!
SEPTEMBER 27, 2010
I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. Greg’s book endeavors to help us move our thinking from mass marketing to micro Marketing.
Make or Break Moments
MARCH 21, 2010
The book is currently at the publisher and is expected to hit the book stores (print and Kindle/iPad versions) in April! The book is currently at the publisher and is expected to hit the book stores (print and Kindle/iPad versions) in April! Is it a viable tool for networking and job hunting?
The Small Business Blog
APRIL 22, 2010
Build your own network! Seen as an expert in her field she has released a book entitled “ The Zen of Social Media Marketing”. I was lucky enough to catch up with Shama this week, and spoke to her about why she wrote the book, and what’s in it for small businesses. How to be successful and eco-friendly.
The Small Business Blog
NOVEMBER 23, 2009
Build your own network! Small-Business Case Study: Can Crispy Green Go National? do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! E-Mail me or follow me.
Service Untitled
MARCH 12, 2010
Service Untitled The blog about customer service and the customer service experience. According to Edmunds.com, a popular automotive network newsletter where you can also buy and sell new and used cars, Ford increased 35% this past month. Keep up your good work and remain true to your products and customers!
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