Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

SEPTEMBER 27, 2010

Zappos customers, for example, are encouraged to do this through emails sent to them encouraging reviews after a purchase, but Zappos customers evangelize the brand because of the great customer service they receive. This is a customer-focused approach. Full disclosure: I was sent a complimentary copy of microMarketing.).

Social Media 100

Social Media Customer Service Networking Purchasing 100

Customers Rock!

AUGUST 28, 2010

Keeping the communications line open, whether or not the customer has recently purchased something, is one of the keys to keeping up a conversation with customers. Here is an unexpected example from Bounce fabric softener shared in Andy Nulman’s blog. “When was the last time someone told you how much they appreciated you?

Customer Service 100

Customer Service Budget Purchasing Management 100