Customers Rock!
OCTOBER 4, 2010
and Toby Bloomberg (Diva Marketing Blog). Later in October, I am speaking in Orlando at the Customers 1st Conference , which is now co-located with two other customer-focused events at the Walt Disney World Dolphin hotel, October 25-27. Blog on Assistant Edge. My blog Customers Rock! We discussed. Customers Rock!
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. style that you are familiar with here on this blog. Will you help me?
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Customers Rock!
OCTOBER 24, 2011
Michael and I shared the stage recently at the Lithium Technologies “Likes to Loves” event in Orange County, CA, and I had the opportunity to interview him briefly on this very topic. In his recent book, Smart Business, Social Business , Michael Brito discusses these two important points. What do you do at your organization?
Customers Rock!
APRIL 26, 2010
blog post, and one that was very popular with my readers. At Nordstrom, we had to physically work in stores, or take orders over the phone, during major sale events. (Note: This post is a reprise of an earlier Customers Rock! Important to listen via all channels!). Are we putting up walls between the enterprise and its customers?
Customers Rock!
AUGUST 28, 2010
Invitations to customer appreciation events. Here is an unexpected example from Bounce fabric softener shared in Andy Nulman’s blog. I love the way Rosa describes it above – an experience that makes you want to return again and again. Asking for customer feedback, then acting on it and letting customers know the results.
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