On The Job
MARCH 25, 2011
The etiquette police who are trying to keep up with the rapidly evolving world of mobile devices and their effect on the workplace probably would say the same. A recent Intel survey found that 9 of 10 Americans report they've seen others misuse technology ; 75% agree that mobile etiquette is worse than it was a year ago.
Service Untitled
OCTOBER 20, 2010
Service Untitled The blog about customer service and the customer service experience. Ann Arbor based American Customer Satisfaction Index surveyed 1000 soft drink shoppers in June and July and asked questions about different types of sodas and their value for the money. What businesses will ultimately survive?
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Service Untitled
APRIL 19, 2010
Service Untitled The blog about customer service and the customer service experience. The survey companies paid a ridiculously low compensation or offered lotteries, sweepstakes or points to keep us participating. The company has to think about the reason for the survey. I don’t see that company here anymore. Could it be?
Service Untitled
SEPTEMBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% Ages 45 to 54 topped the survey with the highest dissatisfaction numbers, and ages 55 to 64 had the largest percentage increase. Of the 31.5%
Service Untitled
OCTOBER 28, 2010
Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?
Service Untitled
OCTOBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. Customer satisfaction surveys I used to dabble in some online survey groups to.
Service Untitled
AUGUST 12, 2010
Service Untitled The blog about customer service and the customer service experience. Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service.
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