Blog Etiquette Interviewing Social Media 
Service Untitled
OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Question: Do you use social media in servicing? We have a small, but mighty social media response team and have a Twitter handle. Answer: Yes, we do.
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.
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Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. When you enter the world of social media, service or product problems can immediately become public discussions. Social media awakens a higher demand for transparency, honesty and action.
Service Untitled
SEPTEMBER 23, 2010
Service Untitled The blog about customer service and the customer service experience. Where would I be if I didn’t recommend that organizations create a blog? The more meaningful blogs that can be generated, the more hits in your particular field you will attract. Update frequently, and include your products. At a local.
Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. No longer do customers just call and speak to customer service representatives; customers speak to each other, comment on articles, research common opinions, and blog. Social Customer Service – A completely different animal? Networking.
Service Untitled
AUGUST 30, 2010
Service Untitled The blog about customer service and the customer service experience. Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. It sounds very efficient.&#
Service Untitled
JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. How to build great customer relationships If you pick the top three companies known for their. At a local.
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