Laughing all the Way to Work

OCTOBER 18, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Networking 100

Networking Time Zones IAAP International 100

Tips From T. Marie

AUGUST 19, 2011

Despite iPads, 3D television, and the wonders of Skype , one of technology’s greatest wonders, in my own opinion, is the cell phone. It seems in a matter of 10 years (10 years ago I had my first Nokia bar phone), we have gone from owning ‘mobile telephones’ to ‘mobile do-everything devices’. Can we text an RSVP?

Social Media 100

Social Media Phones Staples Facebook 100

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The example of how it could be misconstrued wasn’t helpful to you, but nonetheless, what she was saying was, “My focus is on your social etiquette behavior and I am pointing it out to you.” You can just write “Thx!”

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Professional Assistant Blog

JANUARY 30, 2008

The spreadsheet might contain other types of data, but is similar to this example? checked (in this example). Imagine your boss comes to your desk and asks you to provide him/her with details of how much each firm earned in revenue on this spreadsheet. You think to yourself, how can I do this quickly, without much manual work?

Microsoft Excel 100

Microsoft Excel 2008 Google Docs Cubicle 100

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Here are a few examples: Membership programs provides special incentives. Why does Petco do it? So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Think of it this way if you would.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

FEBRUARY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Take the example of an employee stocking the shelves at a local hardware store. The client had very long hair; the foils were almost all applied, and her cell phone rang. The delivery of services should not be restricted by job title.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. It’s not always about making a profit at that particular time. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s take the example of waiting in a Verizon store for the next available agent. Service Untitled» Blog Archive » The paradox of customer service said: May 10, 10 at 9:24 pm [.]

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Professional Assistant Blog

JULY 24, 2008

I recently added a post called " Outlook Rules That Rule " from a fellow Administrative Assistants blog. For example, I receive an e-mail from my direct supervisor. Do you feel overwhelmed with trying to figure out who you should respond to first? There is another method to this madness though.

2008 100

2008 Cubicle Fax Google Docs 100

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. As an example, you might want to contact us with a change of address because you’re moving and our CCPs take that opportunity to remind you of a benefit through their program so that the customer can maximize the value of their card.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs.

Networking 100

Networking 2004 2009 Etiquette 100

Professional Assistant Blog

OCTOBER 8, 2008

F or example, if you want to make a million dollars before you die, write out exactly what you want and how you will achieve this. Another thing that helps people to get motivated is by writing some sort of mantra on a piece of paper or printing it out. This way, when you sit down, you can read it each and every day.

Cubicle 100

Cubicle 2008 Google Docs 2007 100

Professional Assistant Blog

OCTOBER 7, 2008

For example, you want to spend one hour on a particular project. But of course, you don’t want to disturb others around you with the bell going off or some even have chickens clucking as the alarm. To avoid this, try using an online timer instead. Virtual Stopwatch gives you the option to set a predetermined amount of time.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

JANUARY 9, 2008

For example, if I have Microsoft Excel XP and would like to send a file to a client that only has Microsoft Excel 97 (which was a horrible disaster for Microsoft, since there were quite a few bugs in this version), you could save the file as a Microsoft Excel 97 version. I remember in the past that you can always downgrade files.

2007 100

2007 Filing Microsoft Excel Microsoft Word 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Professional Assistant Blog

AUGUST 21, 2007

Here is how to calculate the difference between two numbers as a percentage: For example, your earnings are $2,342 in November and $2,500 in December. It kept providing me topics that werent relevant to the particular answer I was looking for. I then checked Excels help file and there it was.

Google Docs 100

Google Docs Cubicle 2008 2007 100

Professional Assistant Blog

AUGUST 29, 2008

For example, I will try to work on task A for 1 hour. Narrow them down to the amount that you can manage (usually 3 - 5), but some people can do more or less. Move all of the other tasks to the next day or time that you can tackle them. Next, add a time frame to each task. Then I will work on Task B for 30 minutes and so on and so forth.

Microsoft Outlook 100

Microsoft Outlook 2008 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 27, 2008

For example, if I need to send out a newsletter to all clients, I would call it "Newsletter" At this point, you would just start up a new e-mail, click on the "To:" button and select "Newsletter" from your address book. Add New, of course, would be used to add a brand new contact.

UPS 100

UPS 2008 Microsoft Outlook Cubicle 100

Professional Assistant Blog

MARCH 4, 2008

If you need immediate assistance or information about the (question/issue), please contact (delegate’s name, e-mail address, phone number). For example: Advertising inquiries, please contact John Doe at john.doe@company.com Billing inquiries, please contact Jane Smith at jane.smith@company.com And so on and so forth.

Microsoft Outlook 100

Microsoft Outlook 2008 Cubicle 2007 100

Professional Assistant Blog

SEPTEMBER 14, 2007

Heres an example of what happened with me. 2comments for this post Anonymous HI Richard, Thanks for leaving a comment on my blog. The downfall of outsourcing is that youre not sure if the quality of the work will be presented, since you are relying one someone or a company to do the work for you and might not be to your standards.

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

AUGUST 28, 2008

Note: Make sure to add the time in the meeting schedule (for example: Meeting with client, 1:00 pm Calgary time), so the manager knows that this is the correct time to meet with this client. Now you can see by the picture below that the new time zone has been added. You can now add in the meeting details for this time zone.

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. Then we do a phone interview to learn about the applicants service attitudes or ethos. In Fort Lauderdale, for example, I am the first person to talk to the new hires as a group.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Professional Assistant Blog

OCTOBER 30, 2008

Explain to him that youre in a situation where you feel unproductive and give some examples. I usually follow up ever 3 business days on outstanding items. Another thing that I can suggest is to have a meeting with your boss. M ention him that you are here to help in any way you can. Remind him that this is why he hired you.

2008 100

2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 20, 2008

Home About Me Advertise Thinking Outside the Job Description Box By The Professional Assistant on Thursday, March 20, 2008 Filed Under: Productivity E ditor’s note: This is a guest post by Patricia Robb of Laughing All The Way to Work: The Ultimate Secretarial Survival Blog.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

FEBRUARY 19, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets What is the proper etiquette when addressing or writing to a President?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

JANUARY 31, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

NOVEMBER 7, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets For example, "Please send me the following information: - A photocopy of Ms.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Professional Assistant Blog

JULY 22, 2008

Home About Me Advertise Outlook Rules That Rule By The Professional Assistant on Tuesday, July 22, 2008 Filed Under: MS-Outlook , Organize , Prioritize , Productivity E ditor’s note: This is a guest post by Patricia Robb of Laughing All The Way to Work: A Survival Blog for Todays Administrative Assistant. It was getting out of control.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

JANUARY 31, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 6, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 21, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 26, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Musings of a High-Level Executive Assistant

SEPTEMBER 27, 2010

For example, if my boss was invited to a movie premiere, I would take a post-it note and write: You are free this evening. Money/gifts contributions etiquette. Answer the phone so the caller only needs to say yes or no. If you need to interrupt your boss in an important meeting or when they are on the phone, pass them a note.

Gifts 40

Gifts Holidays Etiquette Phones 40

Laughing all the Way to Work

OCTOBER 10, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP 2008 International 100