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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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Customer Service Verizon Phones Expenses 100
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Motorola CLIQ Review - Part 1

The Marq

DECEMBER 17, 2009

My point of reference is the Blackberry Pearl Flip, model 8220. If you’re listening AT&T and Verizon, you may want to take note that you lost my business. Keep in mind, the whole process took me about a week, with three visits to the T-Mobile store and a couple of calls to T-Mobile customer service to decide on a new plan.

Keyboards 40
Keyboards Verizon 2009 Expenses 40
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