article thumbnail

Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

article thumbnail

Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

article thumbnail

Service Untitled» Blog Archive » Exceptional Customer Service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? When Wachovia.

article thumbnail

Service Untitled» Blog Archive » Excellent customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

article thumbnail

Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

Scalability refers to the ability of a business to increase revenue without much increase in costs. Consider slogans and emotive keywords to use on everything from websites and blogs to press releases. Adjacent to social media lies such resources as blogging and podcast platforms. For example, suppose you own Emma’s Pet Treats.

article thumbnail

How the Best Hotels Win Repeat Bookings

The Small Business Blog

Help and encourage your staff to be experts in the hotel’s services and customer services. Send a thank you email a day after they make a reservation, and deliver personal customer service that makes them feel appreciated from the moment they check in. Tempt people back with discounts or freebies.