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Your future growth is not about your prices, it’s about your customer service and your people

The Small Business Blog

Today, rather than me telling more stories of how and why that could work, I thought I’d share with you the content and insights of a presentation that I came across recently from Jo Causon, the CEO of the Institute of Customer Service , that she gave at a conference in November of this year. speed of service.

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Service Untitled» Blog Archive » Exceptional Customer Service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? When Wachovia.

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Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

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What happened to customer service at Sears?

Service Untitled

The entire history of Sears is way beyond the scope of today’s blog post, but a short summary of Sears has its roots dating back to 1886 when the founder, Robert Sears began selling watches in Chicago. Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Businesses using Facebook for customer service

Service Untitled

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.