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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

And build them out for every type of media you may one day use. That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. Create lasting “values” media.

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Customer Service Blogs to check out

Make or Break Moments

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

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Social Media is Not About Direct Marketing

Andrea Kalli

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Want To Link To This Article?

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Four Social Media Strategies Small Businesses Can Use to Beat.

Andrea Kalli

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

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Even accountants need to work on customer service skills

Service Untitled

It seems that the quiet demeanor of accountants have also been thrown into the social media forces where they are required to be both “social&# and available to share information. Experts are available to assist with online opportunities to respond to questions on social media sites with updated information.

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Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. Blogs and other content marketing methods take their rightful place as king again in 2015. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media.

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