article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

article thumbnail

Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. At a local.

article thumbnail

Small Business Start-Up Idea – Party Planner | THE SMALL BUSINESS BLOG

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. In addition, you will need an initial inventory of party supplies in preparation for your first customers.

UPS 100
article thumbnail

Don't Make Your Customers Feel Stupid

Make or Break Moments

I insert the handy-dandy thumb drive into each piece of equipment and it tells me the seat height, number of reps and weight I should lift. But what happens when you have to use one of the old fashion, non-computer pieces of equipment because the fancy stuff isn’t available? I am not a happy customer right now.

article thumbnail

Service Untitled» Blog Archive » Customer focus customizes Rite.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Online shopping has been partnered with drugstore.com to provide more pharmacy service at all different times. Introducing the Service Untitled Team When I started Service Untitled back in April 2006, I.

article thumbnail

Ultimate travel itinerary

Practically Perfect PA

With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. At the bottom of the blog I have uploaded the template I use for my Directors.

Travel 100