12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
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Interview Questions and Answers for PAs, EAs and Admins Part 6
Practically Perfect PA
NOVEMBER 4, 2014
In my last blog I wrote about interview questions regarding career development and a few example answers. In this blog I want to concentrate on competency or scenario based questions. These questions can be a little scary but I actually think they are easier to answer than standard interview questions.
Interviewing 
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Ep 214: Hallie Warner – Co-Author of The Founder & The Force Multiplier: How Entrepreneurs and Executive Assistants Achieve More Together
LEADERASSISTANT.COM
APRIL 9, 2023
In her free time, Hallie pursues her hobbies: reading, blogging, kayaking, and traveling, preferably to the beach. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.
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Service Untitled» Blog Archive » Internal customer service counts too
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. When customers.
Service Untitled» Blog Archive » Customer service procedures and.
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. If you’re still in the Stone. At a local.
Service Untitled» Blog Archive » Excellent customer service.
Service Untitled
JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.
Service Untitled» Blog Archive » Customer Service in Different.
Service Untitled
MARCH 4, 2009
Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States?
Interview with Steve Pritchard from hiremyparents.com
The Small Business Blog
DECEMBER 3, 2009
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. In order to stop spam on my blog and increase conversations, I had to implement some simple rules: 1. Do you think.
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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.
Laughing all the Way to Work
JULY 12, 2010
Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.
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Does Your CRM System Help Your Business Grow? Interview: @batchblue
Stephanie LH Calahan
JULY 1, 2011
What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true!
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Announcing my first book: The Hidden Power of Your Customers
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
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Service Untitled» Blog Archive » Attitude makes the difference in.
Service Untitled
OCTOBER 6, 2010
Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.
Set Yourself Apart from the Competition » Make or Break Moments
Make or Break Moments
JULY 19, 2010
So throwing out the high and the low, I started to look for people to interview. I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS. Hourly rates ranged from $2 and change to over $46.
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Service Untitled» Blog Archive » Advantages of using customer.
Service Untitled
JULY 30, 2010
Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?
Service Untitled» Blog Archive » Starbucks kicks customers out in.
Service Untitled
SEPTEMBER 24, 2010
Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. A blog has reported on the fact that customers were asked to leave when the store closed, but while the storm was still in force.
Service Untitled» Blog Archive » Customer feedback gets personal
Service Untitled
OCTOBER 28, 2010
Service Untitled The blog about customer service and the customer service experience. Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart. How SEO can help customer service When you have a new online business, how others see.
Service Untitled» Blog Archive » Call Your Competitors
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.
Giving Back – Share the Benefits
Make or Break Moments
JULY 1, 2010
So I emailed and said thank you and said – I’d love to return the favor – any thoughts? He wrote this today on his blog: Only Recommend People Whose Work You Can Vouch For I’ll say this once: if you recommend someone and can’t really vouch for their work, you’re just setting your own reputation up for a blow.
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Service Untitled» Blog Archive » Customer appreciation.
Service Untitled
MAY 19, 2010
Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. Realtor follow-ups keep customers The follow-up in real estate transactions can make or break.
Service Untitled» Blog Archive » Create a vision for excellent.
Service Untitled
OCTOBER 26, 2010
Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?
Service Untitled» Blog Archive » How to use a customer.
Service Untitled
JUNE 22, 2010
Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.
Service Untitled» Blog Archive » Improve small business customer.
Service Untitled
AUGUST 30, 2010
Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.
Service Untitled» Blog Archive » First Contact Resolution
Service Untitled
MARCH 16, 2009
Service Untitled The blog about customer service and the customer service experience. Increasing customer satisfaction. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. Saving money.
How to Screen & Interview 2nd Assistants (Or Any Assistant)
Musings of a High-Level Executive Assistant
AUGUST 19, 2013
Can you possibly write a blog piece on how to know the red flags/warning signs in an interview of a second assistant? She interviewed well! Interviews are tricky because no one will admit or see themselves as NOT a team player or admit to being difficult. She's awful and does not work well with the team. I was fooled!!
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Service Untitled» Blog Archive » Customer retention strategies to.
Service Untitled
AUGUST 12, 2010
Service Untitled The blog about customer service and the customer service experience. When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. Always apologize to the customer.
It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older.
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Service Untitled» Blog Archive » Track Contact Volume
Service Untitled
APRIL 2, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?
Hundreds Give Value for FREE
Make or Break Moments
MAY 4, 2010
Joe Muttillo offered another session that I attended called “Boost traffic to your eProperties with Email marketing&# and his tips were also very value. My session was called Create a Customer-Focused Social Media Strategy.
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Put Customers Before Profits
Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees.
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100 Silence is Deadly
Make or Break Moments
JANUARY 29, 2010
The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. I got a lovely canned welcome email. It included another customer service address to contact. So I sent them a message.
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100 The Power of Collaboration
Make or Break Moments
MAY 6, 2010
Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.
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100 Answering Your Phone: Is it You or Memorex?
Make or Break Moments
AUGUST 25, 2010
Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.
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Service Untitled» Blog Archive » Jet Blue flies high with customer.
Service Untitled
MARCH 15, 2010
Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.
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40 Age of Conversation 3: It Is In BookStores and Available On-Line
Make or Break Moments
MAY 7, 2010
It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain. Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers.
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Marketing Drives Traffic: Sales People Make or Break the Outcome
Make or Break Moments
DECEMBER 16, 2009
I assume the purpose of Internet marketing is to create sales. I walked into the small store.
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100 Create a Visual for Your Customers
Make or Break Moments
FEBRUARY 23, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Real Time Customer Reviews Top 2010 Trend
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.
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100 Service Untitled» Blog Archive » The Angriest Customers
Service Untitled
FEBRUARY 26, 2009
Service Untitled The blog about customer service and the customer service experience. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers.
Does Your Website Content Build Relationships?
Make or Break Moments
DECEMBER 21, 2009
Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.
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100 Service Untitled» Blog Archive » Call Abandonment Basics
Service Untitled
OCTOBER 21, 2009
Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).
Worsening Access To Finance For UK Small Business
The Small Business Blog
NOVEMBER 16, 2009
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. THE SMALL BUSINESS BLOG» Blog Archive » Worsening Access To … [.] You want a little more. Do you think.
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How to Launch (and Maintain) a Successful E-Commerce Business
Success
SEPTEMBER 6, 2021
Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Now you have a general idea of what you want to sell, so it’s time to get to know your ideal customer and what they want. Set up interviews. Talk to potential customers.
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Top 5 Tips for Hiring New Employees
The Small Business Blog
FEBRUARY 21, 2010
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Interview applicants in a structured way by asking all of them the same questions. You want a little more.
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100 Answering Reader Mail: I Know Who I am and I Know the Difference
Musings of a High-Level Executive Assistant
JULY 18, 2013
I got an email from “CT.” I am trying to get hired by a company and have been on two separate interviews with different departments and I have finally decided that I am needing to tailor my interview to the position these executives hold. I wanted to thank you again for the opportunity to interview with you.
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