Remove Blog Remove Credit Card Remove Interviewing Remove Training
article thumbnail

Service Untitled» Blog Archive » Credit cards offer extra customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance. Just make sure you always read the fine print.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. Things like that?

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. To read this part of the interview, click “read more&# below. If you want to read part one of the interview, click here. Question: How do you train for Relationship Care? It’s why we “hire for the will and train them for the skill.”

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry.

article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.

article thumbnail

How to Launch (and Maintain) a Successful E-Commerce Business

Success

Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. The writer training company I started partners with publishing professionals to deliver virtual classes. Set up interviews. You can interview people individually or in groups, face to face or over Zoom.