Blog Credit Card Customer Service Organization 
Service Untitled
JUNE 14, 2013
Credit cards are an important way of life for most Americans. According to CreditCards.com , the average consumer has nearly $16,000 in credit card debt, and the average interest rates of credit cards range from 10.37% for those with excellent credit to 28% for instant approval credit cards.
Service Untitled
FEBRUARY 27, 2012
The mystery audit services sent 120 anonymous auditors out who posed as new checking account prospects, and even though small banks were seen as pleasant, the criticism of having a too “laid back” approach regarding selling the benefits of their bank were losing these organizations business.
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Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. Question: Tell me about how you engineer the different types of service for each different card level. Ultimately, we want to make sure we are delivering exceptional customized service to each customer.
Service Untitled
AUGUST 30, 2010
Service Untitled The blog about customer service and the customer service experience. She started with the very basic questions and answers customers would repeatedly ask her and has been adding more ever since. Customer service tips for e-commerce business Many of us prefer to shop online.
Service Untitled
AUGUST 26, 2010
Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.
Service Untitled
OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.
Service Untitled
SEPTEMBER 3, 2010
Service Untitled The blog about customer service and the customer service experience. Professionals typically progress and work their way through the organization to build experience. For the remainder of our servicing roles, we also hire externally.
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