The Small Business Blog

MAY 13, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

MAY 30, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 25, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 Suppliers 2008 2009 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 Suppliers 2008 2009 100

The Small Business Blog

MAY 13, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

UPS 100

UPS 2008 2007 2006 100

The Small Business Blog

JANUARY 29, 2009

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

UPS 100

UPS 2009 2007 2008 100

The Small Business Blog

APRIL 21, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

AUGUST 7, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 17, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

MARCH 20, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

DECEMBER 29, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2008 100

2008 2007 2009 2006 100

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Less time spent by representatives on the phone, over chat, etc. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. I want to make sure everyone knows how POOR their customer service is!!

Customer Service 100

Customer Service Social Media Phones AT&T 100

The Small Business Blog

AUGUST 3, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2010 2009 100

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

The Small Business Blog

OCTOBER 31, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

AUGUST 9, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2006 2009 100

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

The Small Business Blog

AUGUST 7, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 7, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

JANUARY 22, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Reduce costs.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

JANUARY 14, 2008

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2009 2006 100

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

The Small Business Blog

SEPTEMBER 28, 2006

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2006 100

2006 2007 2008 2009 100

The Small Business Blog

OCTOBER 13, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

OCTOBER 10, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2007 100

2007 Management 2008 2009 100

The Small Business Blog

SEPTEMBER 26, 2006

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Do you think.

2006 100

2006 2007 2008 2009 100

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If What do you do to reward your volunteers? What seems to go over really well?

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40