Blog Class Customer Service Networking 
The Small Business Blog
DECEMBER 9, 2009
Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Ask me your small business questions, I will answer them ASAP. You want a little more.
Office Dynamics
APRIL 2, 2015
I recently came across this list from one of my classes and wanted to share it. If you are an assistant reading this blog, check off the ones that describe you. If you are a manager reading this blog, check off the ones that apply to your administrative partner. Customer-service focused. Great networking skills.
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Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
Make or Break Moments
FEBRUARY 2, 2010
Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He was just in Easter Island – the one place on earth I really want to go to and we conversed via the comments section of his blog WHILE HE WAS ON EASTER ISLAND. It’s just so simple to connect with customers!
Make or Break Moments
MAY 26, 2010
Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.
Success
SEPTEMBER 6, 2021
Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Or maybe you want to set up an e-commerce store to sell your services? The writer training company I started partners with publishing professionals to deliver virtual classes.
Service Untitled
JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm. Their overall score increased by 26 points.
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