Blog Calendars Customer Service Training 
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Make or Break Moments
MARCH 12, 2010
Be prompt Train employees Innovate Create a desire to belong (this is a great one – it is all about building communities – taking the customer relationship to the next level) I would add LISTEN. Out-serve competitors (don’t bash them – just be better!)
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Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
Office Dynamics
APRIL 2, 2015
If you are an assistant reading this blog, check off the ones that describe you. If you are a manager reading this blog, check off the ones that apply to your administrative partner. Excellent calendaring skills. Customer-service focused. Over the years, I have collected more than 300 ideas. Ability to prioritize.
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