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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want a little more.

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Dealing with the frustrations of poor customer service

Service Untitled

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. We dream of screaming, yelling, and throwing defective products over a steep cliff, but that still doesn’t take care of our economic loss, lack of convenience, or a gap in productivity.

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Transportation Security Administration criticized for poor customer service

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It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to navigate through the woes of 21st century airport security have a valid argument. Customer service, even at its most basic qualifier demands an individual be treated respectfully.

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How to improve customer service in the digital world

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has had the best and brightest customer assistance I have ever had the pleasure to meet in a long line of mediocre banking institutions, however their digital world has problems that still need to be addressed. Besides when I realized I needed extra cash that afternoon, I wasn’t home and tried to access my information via my Iphone.

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Lack of professionalism from airline attendants reflects badly for customer service

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And as one passenger asked what ever happened to customer service or even the rights of passengers, it would seem that American Eagle had no idea as to the answer. No matter what the industry or the government regulations, customer service is expected. airlines improving customer service? ” Ouch!

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Americans changing banks because of fees and poor customer service

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Market Watch issued a press release earlier today about studies done by Intellishop and Rate Watch citing credit unions and small community banks missing their market share of banking business due to sales efforts. percent of customers compared to 8.8 percent of customers lost in 2010.

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Service Untitled» Blog Archive » Customer Service in Different.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.