Service Untitled

SEPTEMBER 21, 2011

Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. Limiting talk time is not going to improve customer engagement.

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Service Untitled

NOVEMBER 8, 2010

Assuming there are no waiting lines, would you opt to use a self-service kiosk at the airport to check-in or would you prefer to interact with an airline agent? We don’t even have to be pleasant to a machine. Amazon and Netflix are just more examples of consumers using self-service. photo credit: @davestone.

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Service Untitled

NOVEMBER 17, 2010

In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly. Chalk that up as reverting back to the cave days of technology when employees were denied access to computers at their desks or even the use of cell phones at work. At a local. At a local.

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Service Untitled

APRIL 23, 2011

Organizations can’t honor every customer request not to mention that companies do not have unlimited resources even making it possible to never have to say “no.&# Sometimes we don’t know how people are going to react, but we don’t want to lose someone’s loyalty – much less their business.

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Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. I didn’t notice much that was just kept in boxes or otherwise inaccessible to customers. They were all over the store and there were also well placed information booths where customers could ask questions.

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Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. One of those, when I get around to it, tasks that I won’t ever complete. And don’t we want to be visible and available to those 280 million?

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Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Clients don’t want to know, and it makes them uncomfortable. Why not purchase a ticket to their next training call, or product they’re launching?

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Make or Break Moments

MAY 11, 2010

The needs of our customers change and evolve as things change in their life. Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. As a customer – it isn’t my speciality, so I don’t question, I just continue on.

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Service Untitled

NOVEMBER 19, 2013

In the world of social media, where consumers publicly speak out against poor customer service, it has been estimated that U.S. businesses can lose $60 billion in future sales of goods and services. A recent report from a cloud contact provider stated 85% of consumers retaliate against a company with bad customer service.

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Service Untitled

OCTOBER 15, 2013

The company considers social media an extension of their brand, however it’s not that easy, and it’s not just about purchasing the software. Michael Dell’s “direct-to customer-heritage” starts with training. Can personal customer service survive in a digital world? photo by: Ed Yourdon.

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Service Untitled

APRIL 15, 2011

Basically the problems arise when a service, product, call back, or response has not been delivered or is not what the customer expected. Let us assume a customer comes into a store to purchase a smart phone. Shouldn’t there be a balance between what a company has to do and what should be done?

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Service Untitled

APRIL 2, 2013

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. So what can a company do to improve the quality of their call centers?

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Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

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Small Business CEO

SEPTEMBER 6, 2013

If you aren’t careful, you’ll really end up paying for it later. . These are all huge reasons to leave a site – and although your payment may be accepted, you might never receive your purchase. But – don’t take a store to be illegitimate based on weak design alone. It happens, just proceed with caution.

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Service Untitled

OCTOBER 21, 2010

Extraordinary customer experiences extend to all points of the connection that will affect the reason a customer returns. It extends beyond customer service; it is the total experience, and what makes a customer happier with your company than the competition each and every time. Be environmentally friendly.

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Service Untitled

JANUARY 31, 2012

AT&T sold 9.4 It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer. million of these in the fourth quarter of 2011.

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Service Untitled

DECEMBER 24, 2010

What is of real significance is the more satisfied a customer was with their online retail experience, the more likely they were to purchase online and recommend the site to friends and relatives. When customers have a good experience, they return and stay loyal. photo credit: hospi-table.

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Service Untitled

NOVEMBER 19, 2010

Competitive sites are appearing everyday with some unbelievable deals, and these are the things I consider before I purchase online: When I begin my online search for holiday gifts, I am most attracted to professional looking sites that load quickly with pleasing visual graphics, correct spelling, and grammar. photo credit: SoWa Sundays.

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Service Untitled

NOVEMBER 24, 2010

“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,&# stated Tod Marks, senior editor and resident shopping expert at Consumer Reports. Their website does not offer a customer service phone number.

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Service Untitled

APRIL 23, 2012

Shapiro’s organization provides research, training, and consulting services to Fortune 500 corporations on how to improve customer service. Good customer service is good for today. Having a welcomer provide good customer service wil make you return tomorrow. Interested in purchasing a copy?

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Service Untitled

JUNE 16, 2011

Solomon also contends businesses need to perfect the ‘hello’ and ‘goodbye’ for customers, develop the customer service vocabulary, and work very diligently to hire the best personnel who will enhance their organizations, and not merely just answer the phone with stock replies, or pass a complaint on to another representative.

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Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. Nexus One Phone Support I love Google.

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The Small Business Blog

MARCH 28, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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Service Untitled

APRIL 4, 2012

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? While we all strive to make a living and produce the best products at the best prices, the world has changed and more customers demand more answers. photo by: birgerking.

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Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Shouldn’t any responsible business have at least a back-up generator for emergencies? Notate the case accordingly. What do you think?

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Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

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Stephanie LH Calahan

APRIL 27, 2011

."  The activity of organizing and writing down key activities and when they need to get done is critical to your ability to grow your business and thrill your customers.   You shouldn't have a business without a road map either.   Don't bring on new people without formal processes in place. . 

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The Small Business Blog

MAY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JUNE 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. It doesn’t help to rip them off if you want a long-term relationship. You want a little more.

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Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. In case you aren’t aware, Sennheiser is a major manufacturer of microphones, headphones, and wireless transmission systems. Customer service must go above and beyond what the end-user might expect.

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The Small Business Blog

MAY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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Service Untitled

NOVEMBER 10, 2010

Another problem with outsourcing is managing the quality of services. Instead of complaining to call centers, customers will just tell their friends of their bad experiences. For example, Joe Smith purchases a computer and two weeks later has a problem. Nexus One Phone Support I love Google. photo credit: Taylor Burnes.

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The Small Business Blog

NOVEMBER 15, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Nannetta Said on November 22nd, 2009 at 5:12 am The tips all sound so commonsensical, but then you remember that common sense isn’t all that common. OnlineOffice: Overview Get the Flash Player to see this player. You want a little more.

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Small Business CEO

DECEMBER 14, 2010

But if you have a business with an offline component - a retail store or physical location, a call center, or any other offline way that you interact with customers and prospects - you can use this to your advantage. Don’t compartmentalize your thinking by trying to build your online community only with people that you reach online.

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Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. It wouldn’t have taken them more than 15 or 20 minutes and I live within 10 minutes of the company’s office. minimum service charge. The fact that I was a first time customer didn’t matter.

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