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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? We don’t have one. The customers.

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Answering Your Phone: Is it You or Memorex?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. Imagine how your customers feel?

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Converting Clicks into Memberships: Optimizing Coworking Websites for Impactful Results

Allwork

In this digital age, a well-designed website isn’t just a luxury—it’s a necessity with immense potential. Remember, your website isn’t just about pretty visuals; it’s about connecting with people who share your coworking vision. Your visitors shouldn’t feel that way on your website. Comfy chairs?

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Miro Miroslavov CEO & Co-founder OfficeRnD | Embracing Flexibility in Business

Allwork

Embracing change by incorporating flexibility throughout workplace policies and strategies will be crucial to continue to evolve and succeed in the face of shifting business landscapes, technological advancements, and uncertain economic conditions. And the change that we are currently seeing is enormous.

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Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Managing your boss’s schedule like a mega star

Practically Perfect PA

Who doesn’t love routine. I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

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Prepare a strategy for social media customer service

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That’s where policy procedures come into play. In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly. Possibly Related Posts: How social media affects customer service Social media is everywhere. If you’re still in the Stone.