Service Untitled

MAY 10, 2011

Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. That piece of candy didn’t cost much, but I’ll never forget how I smiled and to this day have never forgotten that particular hotel. Sometimes a picture is worth a thousand words.

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Service Untitled

MARCH 25, 2011

Customer service skills were rarely associated with a CPA credentials, but in a complicated world of taxes, audits, and advisory capacities, accountants need to reach their audiences and their future business clients in a technologically social world. Why not improve customer service with a general question and answer section?

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Service Untitled

DECEMBER 10, 2010

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Don’t just promote your product, but give something valuable.

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Make or Break Moments

DECEMBER 16, 2009

That’s fine and good, but if the sales associates don’t understand the importance of those first 30 seconds, then you’ve missed the opportunity to make a difference. We only get one chance at a first impression and Leslie’s first impression clearly isn’t positive in this example.

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Jen Lawrence

SEPTEMBER 5, 2019

Most email users know about filters, categories, tags, and rules, but don’t use them or are using them manually. Don’t want to invite anyone? Don’t forget to turn on your “Task” calendar (built into Google Cal). Utilize good customer service and acknowledge receipt of emails.

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Jen Lawrence

SEPTEMBER 5, 2019

Most email users know about filters, categories, tags, and rules, but don’t use them or are using them manually. Don’t want to invite anyone? Don’t forget to turn on your “Task” calendar (built into Google Cal). Utilize good customer service and acknowledge receipt of emails.

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Email Management Calendars Customer Service 45

Make or Break Moments

APRIL 11, 2010

That I was the only one who truly understood that if you put customers first in everything do – the money will follow. above employee isn’t Tom, he just has the smock on) Crap. “Yeah, Tom is right, if we don’t put customers first we could get fired.&# Oh, there’s motivation for you.

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Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. This isn’t urgent!”

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Make or Break Moments

FEBRUARY 1, 2010

That’s why one of the feature articles in the recent Manta Sales newsletter caught my eye. As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Remember Jerry Maguire ?)

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Make or Break Moments

AUGUST 25, 2010

My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. Imagine how your customers feel? Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What do they say?

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Make or Break Moments

JUNE 15, 2010

What the customer wanted was irrelevant. As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates. The envelope would be opened to reveal the product and who ever had sold the most BASED ON CUSTOMER’S NEEDS, won the prize.

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Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. A company can generate a monthly newsletter. Newsletters can give business tips, helpful hints, and remind customers of products and services. After all, aren’t you profiting from that too?

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Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. This isn’t urgent!”

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Small Business CEO

MAY 30, 2013

These faulty plans result in companies selling products that customers don’t want. Thing is, most customers aren’t even at the center of the feedback loop. Even worse, most customers will tell you what they want, if you would just ask. Target Customer Photo via Shutterstock. Making the sketch.

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Service Untitled

APRIL 16, 2010

Service Untitled The blog about customer service and the customer service experience. I’m not sure if the limited choices of my home town counted as customer loyalty; but nevertheless brand promises are what shapes customer expectations, and trust is what brings in the maximum customer profits.

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Service Untitled

DECEMBER 2, 2010

When customers share feedback, whether it be through complaints to a customer service department, comments to an employee working the front end, thank you notes, or solicited surveys, a company ideally will have a way to communicate with customers when changes have been made. “You spoke – we listened.

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Service Untitled

SEPTEMBER 17, 2012

Even negative feedback can help to bring about customer loyalty. When a product fails or a service isn’t to a customer’s satisfaction, a company’s reputation is out there “laying on the line.” Make sure the mistake isn’t repeated. Offer reward programs for loyal customers.

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Service Untitled

JULY 5, 2011

There are, however in this alleged perfect world of online shopping, distinct disadvantages that all brick and mortar retailers can take advantage of to increase their businesses while building customer loyalty so these very same customers will want to return to your store at a specific street address. photo credit: besopha.

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Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Clients don’t want to know, and it makes them uncomfortable. Learn as much as you can about your client’s business. Clients appreciate this.

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Andrea Kalli

JUNE 17, 2010

You won’t believe what they’re offering! Effective Tactics for Creating a Winning Online Newsletter/ Ezine for You or Your Clients. Didn’t I tell you it’s going to be awesome? VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th.

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Andrea Kalli

JUNE 17, 2010

You won’t believe what they’re offering! Effective Tactics for Creating a Winning Online Newsletter/ Ezine for You or Your Clients. Didn’t I tell you it’s going to be awesome? VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th.

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2010 Training Skills Social Media 100

Service Untitled

APRIL 5, 2011

Didn’t our mothers teach us just that? Have your thank you notes out within 48 hours of the sale or service. Continue to send out gratitude expressions by sending out value newsletters or educational material that will benefit your customer now or in the future. It is not just customers who need to be thanked.

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Service Untitled

MARCH 26, 2010

Service Untitled The blog about customer service and the customer service experience. Customer focus challenges a company to adjust certain aspects of an organization to align with customer values through new strategies, organizational design, business processes, performance measures, information and support.

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Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. With those thoughts in mind, shouldn’t senior management work on motivating factors to help employees maintain their business loyalty and commitment? Let’s start with the negatives. Rewards are why people work.

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Small Business CEO

AUGUST 10, 2010

Free online marketing tools like social networks have great potential for reaching new customers, but their actual impact on the bottom line is hard to measure. Meanwhile, established tools like email marketing provide valuable metrics on subscribers, and are more suited for retaining and engaging existing customers than acquiring new ones.

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Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. According to Edmunds.com, a popular automotive network newsletter where you can also buy and sell new and used cars, Ford increased 35% this past month. Keep up your good work and remain true to your products and customers!

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Small Business CEO

APRIL 29, 2010

From Twitter to Facebook to Yelp, customers can easily make their feelings known about your business. But this isn’t bad news - it is actually a positive. It gives business owners a chance to engage with customers in more ways than before. Be ready to interact with your customers wherever they “hang out&# online.

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Stephanie LH Calahan

JANUARY 8, 2010

And they don't need prodding or cajoling. Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Work With Stephanie | Contact Copyright 2007-2010 Calahan Solutions, Inc. -- All Rights Reserved Want to use my content in your ezine, newsletter or blog?

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The Small Business Blog

APRIL 1, 2008

Small Business Start-Up Idea – T-Shirt Design by Stefan Töpfer on Apr 02, 2008 There is always a great demand for custom-made T-shirts, ranging from sports teams in need of new kit to event organisers wanting promotional shirts to give away. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.

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Andrea Kalli

MARCH 25, 2010

Go where the big guys can’t. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Corporations don’t. You are short on cash but high on time.

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Small Business CEO

DECEMBER 14, 2010

But if you have a business with an offline component - a retail store or physical location, a call center, or any other offline way that you interact with customers and prospects - you can use this to your advantage. Don’t compartmentalize your thinking by trying to build your online community only with people that you reach online.

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Men With Pens

MAY 19, 2010

They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Turn off the phone while working and don’t answer every call. They’ll survive without you, don’t worry.

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Loosely Speaking

OCTOBER 29, 2008

However, being a “seasoned&# VA, I will participate in this blog on a limited basis if I can help others ktcosmos Comment // October 29th, 2008 // 3:23 pm Marsha, I love that even though you aren’t convinced that blogs and SM are the place to be spending your valuable time, you are the first to get the conversation started.

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The Small Business Blog

JANUARY 22, 2008

[link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates. You can follow any responses to this entry through the RSS 2.0 thanks for posting this.

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