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Ep 215: Kathleen Burns Kingsbury on Changing Your Money Mindset and Negotiating for What You Deserve

LEADERASSISTANT.COM

In this episode, Kathleen talks about working with virtual assistants, changing your mindset toward money, how to negotiate for higher pay, and tips on public speaking. She currently teaches in the Business and Management School at Champlain College. LEADERSHIP QUOTE Speak your mind, even If your voice shakes.

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Of car dealerships and customer service

Service Untitled

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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NEW: Certification in Your City! Mastering Exceptional Self-Leadership for Executive & Administrative Assistants

Office Dynamics

If you don’t, someone else will. Branding is not only about outer appearance; it also includes having a calm demeanor, upbeat attitude, being on time, or providing outstanding customer service to your internal and external clients. Apply self-management techniques vs. stress management. By Joan Burge.

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Karen Condi – Founder of Workspace Strategies | How Property Owners Can Tap into the Coworking Boom.

Allwork

Myth 1: Co-working spaces don’t yield higher rents than traditional long-term leases. Myth 2: Property companies can’t compete with co-working giants like Regis or WeWork. I’ll reveal the truth behind these myths, but I won’t give it all away just yet. And I won’t say it doesn’t surprise me.

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Five Barriers to Improving Employee Engagement

Energage

Barrier #2: External investors don’t prioritize engagement efforts. In April 2017, American Airlines announced it was proactively increasing the pay for pilots and flight attendants, two years ahead of contract negotiations. Still, formal training is less important than gaining the commitment of managers to adopt a mind shift.

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Top 5 Basic Advertising Tips

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Don’t rely on positive word-of-mouth alone to be successful, you must be pro-active. This positive action, in my experience, also creates referrals as this person will recommend you if they come a cross a suitable customer.

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