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Ease up on customer service demands during inclement weather

Service Untitled

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees.

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Customer service at “stake” at Morton’s Steakhouse?

Service Untitled

Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. I don’t eat meat.). So guess what? photo credit: missmeng.

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Of car dealerships and customer service

Service Untitled

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Customer service expectations for the medical community

Service Untitled

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# The staff member should walk at the patient’s pace.

Medical 40
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Customers Have to Pay at Claire's

Make or Break Moments

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh. The jewelry is fun and flirty and affordable.

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Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

Service Untitled

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season.