Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. So how does the new program work? To date Google states 50 merchants have signed up for the program. photo by: Daniel Morris.

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Service Untitled

OCTOBER 16, 2012

We all know who our favorite designers are, our favorite beverages, and our favorite services. That doesn’t happen by chance, but rather this branding is the result of our own personal, repeated experiences and our perceptions of these products or services having been the best. Brands get turned into lifestyles.

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Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I don’t want anyone to hover over me unless I ask for that particular kind of assistance.

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Service Untitled

APRIL 15, 2012

Apparently the dinner order wasn’t to the satisfaction of one very nasty gentleman, and as he raised his voice and insulted the young server, everyone in the restaurant and bar area turned around almost snarling with disdain aimed toward the rude customer. Did the clerk at the store sell you the wrong sized drill?

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Service Untitled

OCTOBER 17, 2011

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

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MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Service Untitled

JANUARY 4, 2011

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph.

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SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Service Untitled

MAY 16, 2011

In order to make customers happy, we need to be sure our employees are happy, and there is no better way to uphold and maintain a sustainable strategy than by being an excellent role model. The experiences however, remind me of what world-class service can offer. World-class customer service listened to what I had to say.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports does qualify their list as neither an approval or disapproval of an organization as a whole, but Tod Marks, the senior editor and resident shopping expert states it is about “specific policies regarded as customer friendly.” It seems the company could be shooting itself in the foot when charging more at the mall.

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Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

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Service Untitled

AUGUST 21, 2012

After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

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Service Untitled

SEPTEMBER 21, 2011

Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. Limiting talk time is not going to improve customer engagement.

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Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.

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Service Untitled

JUNE 21, 2011

Please don’t hang up.&# So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint.

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AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. Each location is then forwarded a two-page report. photo credit: Carl Black.

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Service Untitled

NOVEMBER 17, 2010

While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly. At a local.

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Service Untitled

JULY 9, 2012

British Airways has initiated a new customer service program called “Know Me.” ” The search system to be employed will also be able to pull up information about a customer’s previous travel arrangements, prior complaints, meal requests, and Executive Club status. Customer service for Web users?

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Service Untitled

FEBRUARY 2, 2011

It’s difficult to define because every business has a culture, but how effectively does it serve a company, and if we want to transform our culture can we really do it? Other choices might include customer service, redesign of the work place, or an enlightenment of a stale, outdated company presence. There are no.

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NOVEMBER 8, 2010

Assuming there are no waiting lines, would you opt to use a self-service kiosk at the airport to check-in or would you prefer to interact with an airline agent? We don’t even have to be pleasant to a machine. Amazon and Netflix are just more examples of consumers using self-service. photo credit: @davestone.

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APRIL 23, 2011

Sometimes companies just need to say “no.&# Organizations can’t honor every customer request not to mention that companies do not have unlimited resources even making it possible to never have to say “no.&# When a customer or client has all the information on hand, it helps them to rationalize.

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NOVEMBER 30, 2010

The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

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Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

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Customers Rock!

MAY 4, 2012

Here is what it says, “We run the restaurant for the ENJOYMENT AND PLEASURE of our customers, not the convenience of the staff or the owners.” ” Who wouldn’t want to eat there? As customers, isn’t this what we are hoping to find in the businesses we frequent? Tips for Improvement.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. And what’s more interesting is that when you visit the store or buy something from the company’s store or website, many of these things are apparent. For example: Easy access displays. Our educated staff.

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Success

MARCH 4, 2024

How to Make Sh*t Happen: Make More Money. Create Epic Relationships and Control Your Life By Sean Whalen Nearly all the topics that matter most to us are covered in this book— How to Make Sh*t Happen. Great at Work: How Top Performers Do Less, Work Better and Achieve More By Morten T. So she left to become a writer.

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UPS Social Media Etiquette Health 218

Service Untitled

DECEMBER 22, 2010

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. Within the airline industry, the marks for whom is doing it better for passengers may have seemed significant, but let’s face it, the airlines industry doesn’t really care how we feel.

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Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

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Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers. And you know you know what that looks like.

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Eco-Office Gals

JANUARY 14, 2013

Yep, in the spirit of doing what so many other companies are (becoming eco-friendly), Starbucks kicked off the New Year, in part, by introducing reusable plastic cups to their customers. Have you ever wondered what the cheapest thing at Starbucks is? For several reasons, Starbucks found this to be a really good idea.

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Service Untitled

APRIL 4, 2014

Customers aren’t always right, but outstanding customer service representatives who can say yes to correct service issues are more likely to garner support and help an organization recover from mistakes. Some companies repeatedly fail at customer service, because of inconsistencies.

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Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. I guarantee your customers needs have changed – have you?

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Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. What the customer wanted was irrelevant. Isn’t that what really counts at the end of the day?

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Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. I left realizing that I probably won’t go out of my way to shop there any more.

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