Laughing all the Way to Work

AUGUST 13, 2010

I had no idea this could be done, but I was thrilled when I got her email, but it just proved to me once again that we are all holding on to things we take for granted that others know about. The tip she sent me was how to edit an email that you have received. Close out of the email and you will be asked to Save the changes.

Time Zones 100

Time Zones IAAP PowerPoint Email 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. .© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand. I thought I would pass this tip along in the event you find yourself wishing you could take your words back. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MARCH 20, 2010

You hear something while walking down the hall or are copied on an email and know something about the purpose of a meeting coming up. Many times I am so thankful I had that quick chat or read that email that I was copied on as that was the exact information I needed when they were away. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

If you have to reschedule, send an email apologizing, but advise that your bosss schedule has changed. Depending on the importance of the impromptu meeting, it may need to be changed to another timeslot to accommodate his or her calendar. Usually when I point out the conflict to my boss, he is more than willing to make the change.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 1, 2010

There are just too many passwords to remember, and that doesnt include my bosss passwords that I also need to know because I have to check his emails as well as my own. Even if you phone the bank they need your secret passcode or they wont speak to you about your account. But things like email etc, are all logged up in the noggin.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

MAY 16, 2010

They are responsible for canvassing the participants for dates and determining the date everyone is available and coummunicating that information to the participants by sending out a meeting request to everyone or emailing the date (depending on how you or your organization prefers to send notices of meetings). 23, 1 p.m. (for

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? The meetings were stress free and I was able to depend on my checklists and templates. Now I am on holidays and preparing for a big move to a new home. You can be sure I have checklists for that as well. Yes, it is ticked off on the checklist and the lights did turn on when I pressed the switch.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" January 19, 2009 Patricia Robb said. I shut it off!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 31, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

APRIL 22, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

JANUARY 23, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. The assistant/boss relationship certainly is one of the closest working relationships with some comparing it to that of a work wife. GET TO KNOW YOUR CO-WORKERS. and find out early on who you can go to and trust.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JANUARY 19, 2009

The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio. I have found them to be really helpful. They can be contacted at: Louis@lastminutetraining.ca If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 12, 2009

i.e. My boss will send an email with a cc to me and on the last line or buried in the message he will write something like “I have copied Patricia to set up a teleconference at a mutually convenient time.&# Sometimes e-mail is not the best way to communicate and it needs to be followed up by a phone call or face-to-face short meeting.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. Do you need to book it or were you provided with location. Enter it in calendar. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

OCTOBER 31, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 22, 2008

An e-mail like the one I received would have been better delivered face to face or by phone in order to get the tone of what the person was trying to communicate. I stop the flow and pick up the phone. It is amazing how quickly a matter can be handled on the phone or in person. Why are we not speaking to each other anymore?

Time Zones 100

Time Zones IAAP International 2008 100

Laughing all the Way to Work

NOVEMBER 10, 2008

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 9, 2008

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 5, 2009

I am sure after that call her husband got off the phone and kicked the dog or was cranky with a sales clerk at the grocery store. The worst time to write an email is when you are angry. It ended up that the phone lines were down because of a thunderstorm in town and he had been trying to reach her since early that afternoon.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 22, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

JANUARY 10, 2010

I could see him looking after himself, trying to organise his diary and all his emails etc, and he wasn't sure what to give me. When I first started the job I am in now, my boss had never had administrative support before. It took me only a couple of days to go into his office and say, ok, ground rules!! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JUNE 4, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JUNE 27, 2009

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? If you find some are outdated please let me know so I can remove them from this list.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100