Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.

Social Media 100

Social Media Customer Service 2009 2008 100

Tips From T. Marie

DECEMBER 30, 2014

Forbes recent article entitled 6 Small Business Trends To Watch Out For In 2015 had the following to say about content marketing: “ Content marketing isn’t a new concept, but it will be more important than ever in 2015, particularly for small businesses with limited resources to spend on advertising and media relations. It’s PERSONAL.

2015 100

2015 Social Media 2014 Customer Service 100

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Isn’t the goal to make it easy for our customers/prospects to do business with us? D Julie-Ann said, Deborah, fantastic article! You Betcha!

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. The main article is entitled How to Avoid Price Objections , but really covers several sales techniques.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. Have you looked at the possibility of reinventing what you offer your customers? I guarantee your customers needs have changed – have you? Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

Customer Service 100

Customer Service 2009 2010 2008 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. It’s worth a read.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. What can you do to turn prospects into customers. BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 25, 2010

As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation. Were they suggesting a second pair purchase? Were they asking questions about lifestyle? Were they making recommendations based on those facts?

Customer Service 100

Customer Service 2010 2009 2008 100

Andrea Kalli

MAY 6, 2010

You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow. You may be marketing through social networks, using article marketing and other strategies. Customer service is a time sensitive task.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Discover a User-Friendly System for Writing Articles and Press Releases that Produce Results. Want To Link To This Article? What could be more perfect?

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Discover a User-Friendly System for Writing Articles and Press Releases that Produce Results. Want To Link To This Article? What could be more perfect?

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

MAY 14, 2010

You should always perform due diligence before buying goods or services from anyone via the Internet or offline. Want To Link To This Article? Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article.

Training 100

Training 2010 Social Media Microsoft Outlook 100

The Small Business Blog

MARCH 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

Budget 100

Budget Training 2007 2008 100

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Andrea Kalli

APRIL 6, 2010

You should always perform due diligence before buying goods or services from anyone via the Internet or offline. Want To Link To This Article? Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article.

Email 100

Email Management Microsoft Outlook Social Media 100

Success

JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) A brand united by look, feel and message is the goal wherever the customer engages.

FedEx 278

FedEx Social Media Customer Service 2014 278

Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. .&# It’s not even based on fact.

Customer Service 40

Customer Service Google Social Media Purchasing 40

The Small Business Blog

MAY 16, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 19, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

FEBRUARY 2, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. This can not only increase sales but also build customer loyalty.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 15, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. Ideally about 3-5 clicks to purchase. After reading.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

APRIL 21, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. Great article this – so many things to consider.

2008 100

2008 2007 2009 2006 100

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. OfficeArrow.com has a great article discussing the "43 folder filing system." Read more articles from Dewoun on Examiner.com!

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

JANUARY 29, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

UPS 100

UPS 2009 2007 2008 100

The Small Business Blog

DECEMBER 14, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

SEPTEMBER 26, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2006 100

2006 2007 2008 2009 100

The Small Business Blog

OCTOBER 26, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

MARCH 17, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. You want the whole tree." 1 week ago More updates.

2008 100

2008 2007 2006 2009 100