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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

You need real connections to develop lasting relationships with your customers. Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. Do your homework.

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Google enters into customer service industry with Trusted Stores Program

Service Untitled

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

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Happiness Is… a New Career Path

Success

We have people that could work for Google, Twitter, Facebook, wherever,” says Slone’s supervisor Jenn Donahue. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. But they stayed here, and I honestly think she’s the reason.”. * * *.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

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Converting Clicks into Memberships: Optimizing Coworking Websites for Impactful Results

Allwork

In this article, we’re diving headfirst into the world of coworking websites — unveiling strategies to boost popularity and conversions for maximum impact. Tools like Google PageSpeed Insights and GTmetrix can help you whip your site into speedster shape. Shine in Search: SEO Best Practices Ever heard of “Google it”?

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Customer service goes to court?

Service Untitled

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph. What do you think?