article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Examples of hard skills Think of hard skills not as particular jobs, but rather as quantifiable skills that may be needed for a specific cluster of occupations. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed.

Skills 254
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

This means that retailers can still offer discounts and promotions — for example, Alliance offers discounts on the setup fee rather than the products themselves. It also means that to differentiate themselves, aggregators will need to focus on some other value-added service, such as customer service.

Policies 284
article thumbnail

How to Make Sales Your Top Priority

Success

Customer acquisition is king. Right now you might be wearing five hats, such as for operations, accounting, customer service, collections and human resources. A complete, careful analysis will help you grow faster by giving you and your team a predictable, repeatable process. You’re busy. Build a sales process.

2014 258
article thumbnail

9 Proven Strategies to Grow Coworking Membership Sales

Allwork

To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries. According to McKinsey & Co.,

article thumbnail

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

Yolanda holds a Bachelor’s degree in psychology with an emphasis on Applied Behavioral Analysis and has her Master’s degree in Organizational Leadership. As a mother of six children and grandmother to one rambunctious six-year-old, she is committed to set the example that leadership begins at home, with and through your children.

article thumbnail

Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

These programs can refine and even create brand new images, videos, presentations, written content, data analysis, and more. To give you a few examples…The platform I use for my website had a recent update and now it allows you to generate A.I. Over the past few months, we’ve all watched in amazement as hundreds of new A.I.

Skills 130