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NEWS RELEASE: Star Achievement Series Has Gone Public

Office Dynamics

NOVEMBER 2, 2012

Comprehensive Course Materials can be used as reference guides and for individual study. Course Agenda. Equally important is the ability to communicate your needs assertively. There is a fine line between being assertive and being perceived as aggressive. Communicate their needs assertively. Call 1-800-STAR-139.

Assertiveness 100
Assertiveness Skills Networking Goals 100
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A Test of Your Professionalism: Will You Pass?

The Office Professionals Place

FEBRUARY 24, 2010

Listen with empathy not sympathy and be assertive in your response. If you are not the person who can assist them, refer them to someone who can. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings. Seek answers. Get to the root of their ill-behavior and offer solutions.

Administrative Professionals 100
Administrative Professionals IAAP 2010 Filing 100
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