Agenda Assertiveness International Reference 
Office Dynamics
NOVEMBER 2, 2012
Comprehensive Course Materials can be used as reference guides and for individual study. Course Agenda. Overview: Managers rely on their staff for everything from project follow-through to ensuring internal and external customers are served appropriately. Cultivate internal and external networks. Call 1-800-STAR-139.
The Office Professionals Place
FEBRUARY 24, 2010
Listen with empathy not sympathy and be assertive in your response. If you are not the person who can assist them, refer them to someone who can. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings. Seek answers. Get to the root of their ill-behavior and offer solutions.
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