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Agenda

Assertiveness

Filing

Reference

A Test of Your Professionalism: Will You Pass?

The Office Professionals Place

FEBRUARY 24, 2010

Listen with empathy not sympathy and be assertive in your response. If you are not the person who can assist them, refer them to someone who can. Log Files As with most other websites, we collect and use the data contained in log files. Let them have their words. Do not interrupt. Seek answers.

Administrative Professionals

100

Administrative Professionals IAAP 2010 Filing

100

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